Axis p5522 - Symptoms, Possible Causes and Remedial Actions

AXISP5522PTZDomeNetworkCamera
SystemOptions
ClickRestarttoperformacorrectrestartiftheAxisproductisnotbehavingasexpected.Thiswillnotaffectanyofthecurrent
settings.
Note
ArestartclearsallentriesintheServerReport.
ClickRestoretoresetmostsettingstothefactorydefaultvalues.Thefollowingsettingsarenotaffected:
•thebootprotocol(DHCPorstatic)
•thestaticIPaddress
•thedefaultrouter
•thesubnetmask
•thesystemtime
•theIEEE802.1Xsettings
•uploadedapplicationsarekeptbutmustberestarted
ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettoFactoryDefaultSettingsonpage55.
Totesttheproduct’sPTZmechanics,clickTestunderPTZStatus.
Forinformationaboutrmwareupgrade,seeUpgradetheFirmwareonpage59.
Support
SupportOverview
TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.
SeealsoTroubleshootingonpage59.
SystemOverview
TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Informationthat
canbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettingsandrecentlog
items.ManyofthecaptionsarelinkstotheproperSetuppage.
Logs&Reports
TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideavalidServerReportwithyourquery.
SystemLog-Providesinformationaboutsystemevents.
AccessLog-Listsallfailedattemptstoaccesstheproduct.TheAccessLogcanalsobeconguredtolistallconnectionstothe
product(seebelow).
ServerReport-Providesinformationabouttheproductstatusinapop-upwindow.TheAccessLogisautomaticallyincluded
intheServerReport.
ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.
ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.
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