being used by
another device
(in a Command/DOS window, type ping and the IP address of the
device):
Possible IP address
conflict with
another device on
the same subnet
The static IP address in the Axis device is used before the DHCP server
sets a dynamic address. This means that if the same default static IP
address is also used by another device, there may be problems
accessing the device.
The device cannot be accessed from a browser
Cannot log
in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is
used when attempting to log in. You may need to manually type http or http
s in the browser’s address field.
If the password for the user root is lost, the device must be reset to the factory
default settings. See Reset to factory default settings.
The IP
address
has been
changed
by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the
IP address has been changed, use AXIS IP Utility or AXIS Device Manager to
locate the device on the network. Identify the device using its model or serial
number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to
axis.com/support.
Certificate
error
when
using IEEE
802.1X
For authentication to work properly, the date and time settings in the Axis
device must be synchronized with an NTP server. Go to Settings > System >
Date and time.
If you receive: Reply from <IP address>: bytes=32; time=10... this
means that the IP address may already be in use by another
device on the network. Obtain a new IP address from the
network administrator and reinstall the device.
If you receive: Request timed out , this means that the IP address
is available for use with the Axis device. Check all cabling and
reinstall the device.
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