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Baker AWA Series User Manual

Baker AWA Series
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AWA Troubleshooting
Troubleshooting
Please review this section before you call Baker Instrument Company or
return the unit.
Self Help and Diagnostics
Problems in testing often crop up. If you are experiencing a problem and believe the
problem might be with the Baker Instrument Company Advanced Winding Analyzer,
please take the following steps before calling or returning the unit.
By performing these procedures and having the requested information available, Baker
Instrument Company’s Service or Applications Departments will be able to better
analyze your situation and provide the appropriate response. Either department may be
reached toll-free at 800-752-8272 or 970-282-1200 for assistance.
Step #1: Basic Information
Take down all basic instrument information, including the following:
Model # example: AWAIII
Serial # example: 121
Product # example: 99-A312-00E
Note: All information above is located on the rear panel product label. If the tester has
special options installed that you are aware of, please note these. Any and all information
you know or can derive would be of help! A great tool would be a printout or sketch of
the waveforms displayed on the tester.
Step #2: Applications or Service Problem?
Generally, if a problem is noted Only when testing a specific motor/generator or other
coil type, then Applications would be involved. See Applications: What to do First!
Please call Baker Instrument Company, Sales Department for Applications assistance.
Question and Answer IconNeed help?

Do you have a question about the Baker AWA Series and is the answer not in the manual?

Baker AWA Series Specifications

General IconGeneral
BrandBaker
ModelAWA Series
CategoryMeasuring Instruments
LanguageEnglish

Summary

Troubleshooting and Diagnostics

Self Help and Diagnostics

Guides users through self-diagnostics before contacting support.

Basic Information for Support

Essential instrument details required for troubleshooting assistance.

Application vs. Service Issue Determination

Differentiates application-specific from service-related problems.

Common Application Problem Scenarios

Details typical issues encountered during specific testing applications.

Service Troubleshooting Steps

Provides steps for issues not related to specific applications.

Printer Connectivity Issues

Troubleshooting the tester's printer output.

Display Error Interpretation

Diagnosing issues based on 'Open Condition' and 'Hipot' display states.

Hipot and Grounding Troubleshooting

Resolving Hipot trip lamp and open ground connection problems.

Limited Surge Waveform Diagnosis

Troubleshooting limited output on surge waveforms.

Operational Precautions and Warranty Return

Safety guidelines and procedures for unit warranty return.

Analyzer Specific Faults and Procedures

Rittal Case Removal Procedure

Detailed steps for removing the Rittal case from the AWA Series II.

Windows NT Crashes after Driver Install

Troubleshooting Windows NT system crashes related to new driver installations.

Windows NT Blue Screen Crashes

Resolving Windows NT crashes that display a blue screen.

Windows NT Device Error Reporting

Diagnosing Windows NT device errors reported during boot-up.

Windows NT NIC Card and ISA Issues

Troubleshooting NIC card problems after ISA network card installation.

Floppy Disk Drive Failure

Addressing issues with the AWA's floppy disk drive.

Hard Disk Drive Failure

Procedures for diagnosing and replacing the hard disk drive.

Black Screen After Transport

Resolving a black screen issue after unit transport.

Faint Text / Black-Gray Screen

Troubleshooting dim text display on the LCD screen.

PI Test Not Concluding

Fixing the PI test that stops prematurely after 5 minutes.

HiPot Trip After Location Change

Addressing HiPot trips occurring after unit relocation.

Flat Line Surge After Location Change

Resolving flat line surge displays after unit relocation.

Unbalanced Resistance Measurement

Diagnosing unbalanced resistance results on a three-phase motor.

Consistent 2001 Ohm Resistance Reading

Troubleshooting constant 2001 ohm readings on resistance balance tests.

Resistance Test OK, HiPot/Surge Fail

Resolving issues where resistance tests work but HiPot and surge do not.

Arbitrary Voltage Stop (Meg-ohm/HiPot/PI)

Troubleshooting tests stopping at an arbitrary voltage for meg-ohm, HiPot, PI.

Arbitrary Voltage Stop (Surge Test)

Resolving surge tests stopping at an arbitrary voltage.

Spikes on Surge Waveform

Diagnosing excessive spikes on the surge waveform display.

Flat Line Surge Display (Other Tests OK)

Troubleshooting flat line surge displays when other tests function.

Incorrect 6000V Surge Test Application

Fixing issues with the AWA not applying the programmed 6000V surge test.

Test Switch/Output Control Messages

Resolving 'Release Test Switch' or 'Turn Output Control to Zero' messages.

Trips on Long Cable Runs (Meg-ohm/PI/HiPot)

Addressing tripping issues with long cable runs during specific tests.

Hangs After Resistance Balance Test

Troubleshooting the system hanging after a resistance balance test.

Board Replacement Functionality Issues

Resolving issues when boards are replaced and not functioning.

Analyzer Software Installation Problems

Troubleshooting issues after installing new Analyzer software versions.

Results Not Saved Error

Fixing the 'Unable to update temp results table' error.

Lost 'Enable Test ID Edit' Password

Procedure to recover or reset the 'Enable test ID edit' password.

PP30D Operation Issues

Troubleshooting problems with PP30D operation on the AWA tester.

Nested Failure on Surge Test

Resolving 'NESTED' failures observed on surge test sequences.

Save Results Key Loss (PP30D)

Troubleshooting the loss of the 'SAVE RESULTS' key after PP30D tests.

Erratic Temperature Probe Readings

Diagnosing and fixing inconsistent temperature probe readings.

Boot Process Failures

Resolving issues preventing the AWA from booting properly.

Crashes After Micro-Solutions Install

Troubleshooting system crashes after installing Micro-Solutions CD-RW.

Horizontal Lines on Screen

Resolving issues where the AWA screen displays horizontal lines.

Smoke After UPS Connection

Troubleshooting smoke issues related to UPS power supply connections.