16 www.barbecook.com
14 TROUBLESHOOTING
Problem Probable cause(s) Solution(s)
Not enough heat
• Gas supply not open
• Venturis not placed over openings of gas valves
• Burner openings blocked
• Gas cylinder (almost) empty
• Pressure regulator not connected correctly to
cylinder and/or hose
• Open gas supply
• Place venturis over openings of gas valves
• Clean burner openings or replace burners
• Replace gas cylinder
• Reconnect pressure regulator to cylinder and/or
hose
Excessive heat and/or flare-ups
• Food too fatty
• Fat drain hole blocked, fat in bowl and/or fat on
burners
• Temperature too high
• Trim excess fat or set burners to a low position
• Clean fat drain hole, bowl and burners
• Set burners to a lower temperature and/or grill
food indirectly
Heat not distributed evenly
over grill surface
Some heat differences are normal, see “1.7 Making
optimal use of the heat” and “10.6 Taking advantage
of the heat zones”. Probable cause(s) for big heat
differences:
• Appliance not preheated
• Preheat appliance
Yellow flames
• Burners or venturis blocked
• Salt on burners
• Appliance connected to butane
• Clean burners and venturis
• Clean burners
• Connect appliance to propane, using an
appropriate pressure regulator
Incomplete flame Burner blocked, pierced or rusted Clean or replace burner
Flash-backs (flames outside
venturis/at control knobs)
Burners or venturis blocked
1 Close gas supply and set burners to OFF.
2 Let appliance cool down.
3 Clean burners and venturis.
Flames higher than edge of
bowl
• Lots of wind
• Gas cylinder (almost) empty
• Fat in bowl and/or on burners
• Put appliance with rear side towards wind
• Replace gas cylinder
• Clean bowl and burners
Pressure regulator hums
• Hot weather
• New (full) gas cylinder
Not a hazard or defect. Should stop automatically
after a while.
Burner whistles when set to
LOW
Gas injector, venturi and/or burner dirty Clean gas injector, venturi and burner
Impossible to light burner
(using either igniter or match)
• Burner or venturi blocked
• No gas supply
• Clean burner and venturi
• Open gas supply and press safety knob on
pressure regulator (not present on all regulators)
Impossible to light burner with
igniter
• No battery installed or battery not installed
correctly
• Middle burner not lit first
• Igniter wiring not mounted correctly
• Electrode damaged
• Faulty ground
• Faulty igniter
• (Re)install battery, with terminals positioned
correctly
• Light the middle burner first
• Check and re-assemble all igniter connections
• Replace electrode
• Check and re-assemble electrodes, burners and
igniter
• Replace igniter
No sparks nor sound when
pressing igniter
• No battery installed or battery not installed
correctly
• Empty battery
• Igniter button not assembled correctly
• Faulty spark generator
• (Re)install battery, with terminals positioned
correctly
• Replace battery
• Re-assemble igniter button
• Replace spark generator
Only sound (no sparks) when
pressing igniter
• Faulty ground
• Burner and electrode too far apart
• Reconnect spark generator and electrodes
• Slightly bend electrode to bring it closer to the
burner
Sparks present that do not
originate from burners
Faulty wiring Replace wiring
!gas_spring_standard.book Page 16 Tuesday, July 29, 2014 2:49 PM
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