Chapter 1: About this guide 7
Technical support
Introduction This topic describes how to get technical assistance.
Getting assistance
from this guide
For technical questions or assistance in solving a problem:
• Read the section of this guide specific to the operation you are
performing.
• See Troubleshooting (page 43)
Contacting
technical support
If additional assistance is required, contact your local
BD Biosciences technical support representative or supplier.
When contacting BD Biosciences, have the following information
available:
• Product name, part number, and serial number
• Any error messages
• Details of recent instrument performance
To contact customer support:
1. Go to bdbiosciences.com.
2. Select your region.
Information is displayed in your local language.
3. Click Go.
4. Click the Support link for contact details for your local region.
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