Privacy policy
What is personal information?
Personal information is information about an identifiable individual.
This includes information about your product and service subscrip-
tions, usage, billing records, credit information and any recorded
complaints. Please note that, pursuant to federal privacy legislation,
publicly available information – including a directory listing of your
name, address, telephone number and electronic address – may be
collected, used and disclosed without your consent.
The Bell companies collect personal information only for the
following purposes:
• to establish and maintain a responsible commercial relationship
with you and provide you with ongoing service;
• to understand your needs and develop and recommend suitable
products and services;
• to manage and develop our business and operations, including
personnel and employment matters; and
• to meet legal and regulatory requirements.
Your personal information will not be used for any other purpose
without your consent.
Sharing information... it's your choice!
Sharing information among the Bell companies helps us understand
your circumstances and needs completely. The purpose for sharing
information is to help us identify your information, communication,
and entertainment needs, and provide you with relevant information,
advice, and solutions to meet those needs.
If you don't want your information shared among the Bell companies,
call 310-BELL or contact us by e-mail to “opt out”.
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Privacy policy
The Bell commitment to privacy.
At Bell, we know that you are the reason we’re in business. Our long-
standing commitment to safeguarding your right to privacy has led
to our reputation as a leader in the protection of customer privacy.
To continue to earn your trust, we want to keep you up-to-date on
your rights as our customer and on how the Bell companies use and
safeguard your personal information.
The Bell Customer Privacy Policy (the Policy) and the Bell Code of Fair
Information Practices (the Code) spell out the commitments of the
Bell companies and your rights regarding your personal information.
We want to assure you that Bell’s Code and Policy follow the guidelines
set out in the Personal Information Protection and Electronic Documents
Act, which came into effect on January 1, 2001.
Policy and Code apply to all Bell companies.
The Bell Policy and Code apply to all Bell companies: Bell Canada, Bell
Mobility, Bell ExpressVu and Bell World or Espace Bell stores. Any time
you do business with any of these companies, or with anyone acting as
an agent on our behalf, you are protected by the rights and safeguards
contained in the Policy and Code.
In addition to the Bell Policy and Code, individual Bell companies may
also be subject to the requirements of applicable legislation, tariffs and
regulations and the orders of any court or other lawful authority.
Personal information collected by the Bell companies may be stored
and processed in Canada or the United States and may be subject to
the legal jurisdiction of these countries.
Each year, we ensure that each of our employees signs a code of
business conduct that requires the safeguarding and
proper use of personal computer information. We also
place strict controls on the protection and use of
personal information within our systems and Web
sites and ensure that our employees are trained to
respect your privacy at all times.
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