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BenQ GW2470H User Manual

BenQ GW2470H
80 pages
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Applicable Country & Regions: Global
Service Manual for BenQ:
Version: 2
nd
Date: 6-22-2016
Notice:
For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and
liability statements.
Please check BenQs eSupport web site, http://esupport.benq.com, to ensure that you have
the most recent version of this manual.
Second Edition (June. 2016)
©
Copyright BenQ Corporation 2016. All Right Reserved.
GW2470H
9H.LDMLA.TB*
Applicable for All Regions
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BenQ GW2470H Specifications

General IconGeneral
3DNo
Panel typeAMVA+(SNB)
Color gamut72 %
Pixel pitch0.274 x 0.274 mm
Aspect ratio16:9
Screen shapeFlat
Display surface-
Display diagonal23.8 \
Display technologyLED
Contrast ratio (dynamic)20000000:1
Contrast ratio (typical)3000:1
Display number of colors16.78 million colors
Display brightness (typical)250 cd/m²
Supported graphics resolutions1920 x 1080 (HD 1080)
On/off switchYes
Active display area (W x H)527 x 296 mm
USB Type-A downstream ports quantity0
Sustainability certificatesEPEAT Silver, ENERGY STAR
AC input voltage90 - 264 V
Annual energy consumption39 kWh
Power consumption (average)27 W
Power consumption (standby)- W
Power consumption (typical)23 W
Power consumption (PowerSave)0.5 W
Tilt angle range-5 - 20 °
Number of OSD languages17
Panel mounting interface100 x 100 mm
Cables includedHDMI, VGA
Product colorBlack
Windows operating systems supportedWindows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Storage temperature (T-T)-20 - 60 °C
Operating temperature (T-T)5 - 40 °C
Storage relative humidity (H-H)10 - 90 %
Operating relative humidity (H-H)20 - 90 %
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)189 mm
Height (with stand)425 mm
Depth (without stand)51 mm
Width (without stand)553 mm
Height (without stand)329 mm
Weight (without stand)4000 g

Summary

Abbreviations and Acronyms

About this Manual

Important Service Information

Instructions for trained service personnel regarding maintenance.

Product Trademark

Displays the BenQ trademark.

Introduction and Compliance

RoHS Compliance Requirements

Details RoHS compliance requirements for electrical products.

Safety Warnings and Notices

Lists environmental conditions and handling precautions for the monitor.

Compliance Statement

Notes the presence of a laser device and compliance requirements.

General Description

Related Service Information

Product Overview

Monitor Specifications

Lists detailed technical specifications of the monitor.

Product Certifications

Details various certifications obtained by the product.

Panel Inspection Specification

Electrical Inspection Criteria

Specifies criteria for electrical inspection of LCD modules.

Appearance Inspection Standards

Details standards for visual inspection of product appearance.

Outside Dimension Specifications

Specifies acceptable outside dimensions and tolerances for the monitor.

Inspection Judgement

Precautions for LCD Modules

Level 1 Service Procedures

Visual Inspection and Cleaning

Instructions for cleaning the monitor surface and general care.

Software/Firmware Upgrade Process

Details the process and materials for upgrading software/firmware.

Firmware Version Check

Instructions to verify the software version post-upgrade.

Accessing BenQ Factory Menu

Step-by-step guide to access the BenQ factory menu.

Troubleshooting ISP Connection Errors

EDID Writing Procedure

EDID Writing with VGA

Procedure for writing EDID using a VGA single port.

Selecting EDID Folder

Instructions on selecting the correct EDID folder for the tool.

Troubleshooting EDID Writing

Addresses issues encountered during EDID writing.

Adjustment and Alignment

Control Panel Overview

Identifies and describes the monitor's control panel keys.

Basic OSD Menu Operation

Display Menu Settings

Picture Menu Settings

Picture Advanced Menu

Audio Menu Settings

System Menu Settings

Display Timing Table

HDMI Timing Support

Factory OSD Menu Information

Level 2 Replacement Procedures

Product Exploded View

Visual diagram showing the breakdown of monitor components.

Six Angles View

Product Disassembly

Stand Base Removal

Step-by-step instructions for disassembling the monitor stand base.

Rear Cover Removal

Instructions for removing the monitor's rear cover.

Main Frame Separation

Instructions for separating the main frame from the display panel.

Board Removal from Frame

Instructions for removing internal boards from the main frame.

LCD Panel Removal

Instructions for carefully removing the LCD panel.

Bezel and Key Board Identification

Identifies the bezel and keyboard components.

Product Assembly

Keyboard to Bezel Assembly

Instructions for attaching the keyboard to the bezel.

Panel to Bezel Assembly

Instructions for fitting the LCD panel into the bezel.

Board Assembly onto Main Frame

Instructions for mounting internal boards onto the main frame.

Main Frame Assembly

Instructions for connecting various components to the main frame.

Rear Cover and Stand Base Assembly

Instructions for reattaching the rear cover and stand base.

Troubleshooting Common Issues

No Power Troubleshooting

No Video Troubleshooting

Dim Display Troubleshooting

Color Display Troubleshooting

Screw List and Torque Specifications

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