14
Unable to
connect paired
Bluetooth
®
device to the
speaker
•Make sure your speaker is discoverable.
•Make sure Bluetooth
®
is enabled on your device.
•Your device may be too far away from the speaker. Try
to move it closer.
•Turn off your device and on again, and connect it to the
speaker.
•Turn off all other adjacent Bluetooth
®
devices or disable
their Bluetooth
®
functionality if possible.
•Remove “BenQ treVolo” from the paired Bluetooth
®
device list on your device. Pair and connect over again.
•Press the power button for 7 seconds or more to force
the speaker to shut down. Turn on the speaker and pair
with your device.
The speaker
shows a
connection but
no music
sounds.
•Make sure your playing device is connected to the
speaker.
•Make sure the speaker is not muted and its volume is
not turned all the way down.
•Increase the volume level on your device.
•Your device may be too far away from the speaker. Try
to move it closer.
•Move your device away from any of electromagnetic
interference generated devices.
•Turn off all other adjacent Bluetooth
®
devices or disable
their Bluetooth functionality if possible.
•Press the power button for 7 seconds or more to force
the speaker to shut down. Turn on the speaker and pair
with your device.
•Remove the 3.5 mm audio cable if connected.
Problem Solution
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