13
Maintenance and care
Under no circumstances should you disassemble the speaker. Self-
disassembly leads you to the risk of electric shocks. Contact certified service
representatives if requires.
Troubleshooting
Problem Solution
Speaker will not
turn on
1.Make sure you are using the BenQ AC power adapter
shipped with the speaker.
2.The speaker is connected to a working AC (mains)
outlet to restore the battery to operational mode and
charge the battery.
Unable to pair
the speaker
with my
Bluetooth
®
device
•Make sure your speaker is discoverable.
•Make sure Bluetooth
®
is enabled on your device.
•Make sure you have selected “BenQ treVolo” in the
Bluetooth
®
device list on your device and the
connection has been confirmed by your device.
•Turn off all other adjacent Bluetooth
®
devices or disable
their Bluetooth
®
functionality if possible.
•Make sure your device supports the A2DP profile.
•Press the power button for 7 seconds or more to force
the speaker to shut down. Turn on the speaker and pair
with your device.
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