DataPro 500 Operator Guide
Servicing and Returning Your Equipment
Part No. MAN/EN5400-0001 Page 14 of 14 Revision B (Jun 2010)
Servicing and Returning Your Equipment
Your instrument was carefully inspected electrically and mechanically prior to
shipment. It should be free of surface mars and scratches, and it should be in perfect
working order upon receipt. If any indication of damage is found, file a claim with the
carrier immediately, prior to using the instrument. If no damage is apparent, proceed
by using this manual to install and setup this instrument.
Save the shipping carton and packing material for future storing or shipment of the
instrument. If, at some future time, the instrument must be returned to the factory for
service, include a full description of the instrument failure and the mode of operation
the instrument was in at the time of failure. Also include a contact person to discuss
the instrument failure.
When returning equipment for service, it is important to first obtain a Return Material
Authorization (RMA) number. The RMA number is needed for proper handling of
returned equipment.
To obtain an RMA, go to www.betalasermike.com
Select Service
Select Equipment Return / RMA from the drop-down menu. Follow the
instructions to obtain an RMA.
Ship the instrument in the original carton, or, if the original carton is unavailable, ship
in a carton providing sufficient protection. Send the instrument to the Asia, Europe, or
USA office (addresses listed in the supplied Contacts/CE Compliance Manual),
whichever is closest to you or to the office indicated by your sales engineer. Place the
RMA number on the outside of the carton, and include a purchase order number and
any other information specific to your instrument. Field warranty service is available, if
the customer pays travel expenses by advance purchase order. All service operations
should be performed by skilled electronics technicians, who have been trained by Beta
LaserMike.
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