Care and Maintenance
Customer Service
If you experience problems with your Bluetooth® speaker:
• Check the battery charge your speaker if necessary.
• Make sure all cables are securely attached.
• Place your speaker according to placement guidelines (see page 10).
• Make sure your mobile device supports Bluetooth.
If you could not resolve your issue, see the table below to identify symptoms and
solutionssolutions to common problems. If you are unable to resolve your issue, contact
Betron customer service.
Problem
Battery won’t charge
No Power (Battery)
Speaker won’t pair
with mobile device
No sound
What to do
• Battery may be in protection mode or discharged. Plug the
USB charging cable into a USB wall charger or computer that
is powered on.
• Connect the USB charging cable to a different USB port.
• Use a different USB cable.
• Use a different wall charger.• Use a different wall charger.
• Connect to a different AC (mains) power source.
• On your mobile device, turn the Bluetooth® feature off and
then on. Remove your speaker from the Bluetooth list on your
mobile device. Pair your mobile device again.
• Pair a different device.
• Reset your speaker.
• Unlock your device and turn on the Bluetooth.• Unlock your device and turn on the Bluetooth.
• Use Bluetooth to pair your device.
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