Bicycles4u ELATION - Troubleshooting Common Issues

Troubleshooting
We recommend having your e-bike serviced by a professional cycle engineer at least once a year to ensure
ongoing safe performance. Since these problems listed may not cover every problem that might occur during
the lifetime of your product. You can contact us for more detailed questions you might have.
PROBLEM
POSSIBLE CAUSE SOLUTION
Battery gauge
LEDs with no
display.
Power switch is open Close the switch on the battery
case
Battery case with no power Charge the battery
Circuited Replace fuse
Battery case not positioned in the right
place
Remove battery case, put it in
right place and then lock it
Switch damaged Replace switch
Motor fails to
perform its
intended function
when power is
on.
Being in power mode Change the mode from assist to
electric
Connection error Check the connection parts or
have a professional fix it
Battery case with no power Charge the battery
Speed-adjust
failure
Being in power mode Change the mode from assist to
electric
Connection error or throttle failure Have a professional fix or replace
it
Poor tyre pressure Pump up the tyre to its correct
pressure
Poor travelling
range after each
charging.
Insufficient charge Fully charge the battery
Battery aging Replace with a new battery case
Poor road conditions, slopes,
headwinds and frequent use of the
brakes
Change the power mode
Battery failure Replace battery
Abnormal long
charging time
Battery aging Replace battery
Connection error Check if the cables are correctly
pluged in.
Charger fails to
perform its
intended
function.
Circuited Replace fuse
Charger failure Change charger
For other faults that can’t be solved or
motor, controller, charger, battery
failure, please contact your authorized
dealer for help. Any changes to these
parts will invalid your warranty.
Other faults