Big Max Nano - Troubleshooting and Tips; General Problem Solving

4. Problem solving and tips
4.1. General Problem solving and tips
If the Caddy suddenly becomes “weak” during operation, there can be two causes. The
battery is either empty (and the light/LED may be permanently red), or the electronics of the
caddy are over heated (this might then be the case, if the light/LED is in the yellow or green
stage.)
In rare cases, production failures can occur. These will be noticeable usually in the first two
to three months of use. Your Caddytec contract dealer can certainly help you quickly with a
solution. However, in order to save you time, see the table below for possible errors and
solutions.
The Caddy can
only be moved
heavily
You are facing difficult terrain eg. the caddy Motor or front
wheel is inside a hole. Remove the caddy manual and try a
different way.
The Caddy can protect itself against internal overheating.
Switch OFF the caddy and wait until it cooled down. A
slighter load condition will also cool off the Caddy.
The Caddy has
switched it self
off
The battery has a self protection against overload. You can
switch On the caddy immediately.
To avoid this please to not let the caddy pull you uphill.
This might cause a overload for the battery
The Caddy
does not react
on the input at
the display
Switch OFF and On the caddy
If you still have not a reaction than please switch Off the
caddy
The caddy can then be maneuvered and still be used like a
manual cart. However, you have no electric support.
Parts or sub
components of
the Caddy are
loose
Fasten all screws so a secure function is guaranteed.
Parts or sub
components of
the Caddy are
broken
Replace the parts or sub components with original parts.