Binatone 2300 - Troubleshooting Call Issues; Call Transfer and Volume Problems; Guarantee and Service Information

Binatone Help Line : 0845 345 9677 30
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You need to subscribe to the Caller Display feature from
your network service provider. You should find contact
details on your phone bill.
“The Caller Display
feature isn’t
working”
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The caller may have withheld their number by dialling 141.
Or they may be calling from a network that does not transmit
the caller’s number (e.g. it may be an international call.)
“When I try to
make a call, I hear
Busy tone.”
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If you’re using a CC2300 multi-handset system, check
whether other handsets are already on a call.
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Make sure you’re holding the earpiece correctly over your
ear.
“The volume in the
earpiece is low
when I’m on a call”
x Adjust the volume using the UP/DOWN button.
Intercom and transfer
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Make sure the other handset is in range of the base unit.
“I can’t transfer a
call”
x Make sure you are dialling the correct number for the other
handset.
If the fault persists…
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Disconnect all other instruments
connected to the same
line as the CC2300 and try to make a call
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Disconnect the base unit from the telephone line and plug
a different phone into the master telephone socket. Try
making a call. If this works, the line is OK.
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If the call does not work, and you are using a two-way
socket adapter, remove it and plug a telephone directly into
the socket. If the call now works, the adapter may be faulty.
x If you cannot make a call, the fault may be on the exchange
line. Contact the service provider (the BT engineers on 151
for UK only, or your cable company).
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If you still cannot identify the cause of the problem, contact
the Binatone on 0845 345 9677 (UK only).