WARRANTY INFORMATION
© 2014 Sunbeam Products, Inc. doing business as Jarden Consumer Solutions. All Rights Reserved.
Distributed by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions, Boca Raton, Florida 33431.
1 YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada)
Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period of one year from
the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair
or replace this product or any component of the product found to be defective during the warranty period.
Replacement will be made with a new or remanufactured product or component. If the product is no longer available,
replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT
attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable.
Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. JCS dealers, service
centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and
conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or
misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly,
repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the warranty does not
cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or
statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for
a particular purpose is limited in duration to the duration of the above warranty.
JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise.
JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use
the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of
contract, fundamental or otherwise, or for any claim brought against purchaser by any other party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages
or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from province to province,
state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please call
1-866-518-3157 and a convenient service center address will be provided to you.
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please call
1-866-518-3157 and a convenient service center address will be provided to you.
TROUBLESHOOTING
WARRANTY INFORMATION
TROUBLESHOOTING
If you have any questions regarding your product or would like to learn more about other Bionaire
®
products, please
contact our Consumer Service Department at 1-866-518-3157 or visit our website at www.bionaire.com.
Troubleshooting for your Heater
Trouble Probable Cause Solution
• HeaterDoes
Not Turn On.
☛ Timer Activated.
☛ Tip-over switch engaged.
☛ Manual user reset is activated.
☛ Not plugged in properly.
☛ Electrical outlet does not hold plug in
securely.
☛ Thermostat set too low.
☛ Obstruction causing the heater not to
operate.
☛ Circuit breaker trips.
✔PressthePowerButtontoTurnontheHeater.
✔ Set heater upright on a level surface.
✔ Follow reset instructions listed in this manual.
✔ Ensure plug is properly inserted. Make sure electrical
outlet and circuit breaker are working.
✔ Haveoutletreplacedbyalicensedelectrician.
✔ Turn the Dial Wheel right to the highest temperature
setting.
✔ Unplug the heater and remove all obstructions.
Position your heater 36 inches (91cm) away from all
objects.
✔ Make sure no other high wattage appliances are
operating on the same circuit and reset breaker if
needed.
• Power Light
is Flashing
or in some
cases,
HeaterTurns
On at Max
Heatsetting
but then
Shuts Off in
2 seconds
with Power
Light
Flashing.
☛ Auto Safety Shut-off system is
activated when there is potential
overheat.
☛ Tip-over switch engaged.
✔ Follow Auto Safety Shut-off instructions to reset the
heater and allow sufficient time for the heater to cool
down before plugging in again.
✔ Set heater upright on a level surface.
Troubleshooting for your Heater
Trouble Probable Cause Solution
• Not Enough
Heat.
☛ HeaterisinLowHeatsetting.
☛ Thermostat set too low.
✔ ChangesettingtoMaxHeat.
✔ Turn the Dial Wheel right to the highest temperature
setting.
• Heater
cycles ON
and OFF
frequently.
☛ The thermostat automatically turns
the heater on and off to maintain
selected comfort level.
☛ Every 10-15 minute the heater turns
on and runs for a minute.
✔ To make this occur less frequently turn the Dial
Wheel right to the highest setting.
✔ This is normal operation to ensure the heater is
maintaining the room temp accurately.
• Remote
Does not
work.
☛ Battery low.
☛ Distance too far.
☛ Control Panel Display dirty.
✔ Change battery (Disc type, 3 volt, CR2025).
✔ Remote works up to 20 feet (6m).
✔ Be sure to point remote at control panel on heater
and there are no obstructions.
✔ Make sure display panel is clean.
• Heateris
Blowing
Cold Air.
☛ When the heater is in Thermostat
Mode and reaches the set
temperature it will automatically
perform a 15 second cool down
(blowing cold air) to ensure
thermostat accuracy.
☛ Unit is in the Fan Only setting.
☛ Power Button may have been pressed
to turn off the heater.
✔ Raise the temperature higher or change setting to
Eco-Smart
TM
or Max heat setting.
✔ PresstheMaxHeatorEco-Smart
TM
Buttons.
✔ Press the Power Button to turn on the heater.
• Fan Speed
Doesn't
Change.
☛ MaxHeatandEco-Smart
TM
settings
control the heat output of the heater
and not the fan speed. Fan runs at
the same speed on all settings.
✔ RunheaterinMaxHeatformaximumheatoutput.
• Unexpected
Noise.
☛ You may hear a popping or crackling
sound as the heater heats up. This is
normal and safe operation. Once the
heater heats up, the crackling sound
will go away.
✔ If the noise persists, call customer service at
1-866-518-3157.
• Unexpected
Smell.
☛ There may be an odor or vapor
coming from the heater the first time
you use it or after prolonged or
seasonal storage.
✔ This is normal and is the result of dust or other debris
accumulating on the heating element. Make sure the
heater is in a well ventilated area and continue
running until the odor or vapor goes away.
pure indoor living
Instruction Leaflet
Questions? Comments? Call 1-866-518-3157 in North America.
Read instructions before operating. Retain for future reference.
175613 BCH9214RE-BM_14EM1Printed In China
GCDS-BIO34609-SL
MODEL: BCH9214RE-BM
TROUBLE SHOOTING
General Information:
Environmental Factors - There are a number of factors that will affect your desired comfort level. These factors can include
insulation, open or drafty doors and windows, and outside temperature. Please check and take action if any of these potential
problems are affecting your heaters ability to adequately warm your room.
SupplementalHeat-Portableelectricheatersareintendedforsupplementalheatingofroomstoheattheroomyouarein
and turn down the central heat thermostat. They are not intended to replace central heating systems.
Do NOT attempt to repair or adjust any electrical or mechanical functions on this heater. Doing so will void
warranty. The inside of the heater contains no user serviceable parts. All servicing should be performed by
qualified personnel only.
BIONAIRE
®
HEATER
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions located
in Boca Raton, Florida 33431. In Canada, this warranty is offered by Sunbeam Corporation (Canada) Limited doing
businessasJardenConsumerSolutions,locatedat20BHerefordStreet,Brampton,OntarioL6Y0M1.Ifyouhaveany
other problem or claim in connection with this product, please write our Consumer Service Department. PLEASE DO
NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE.
BCH9214RE-BM_14EM1.indd 1 9/05/14 9:00 AM
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