TROUBLESHOOTING:
My smartphone can’t find/won’t connect with my tracker:
Check your smartphone is up to date and running the minimum operating system (Android 4.4 or iOS 8.0). Next,
ensure your tracker is fully charged, your Smartphones Bluetooth is on and discoverable.
. If you still cannot connect, go to your smartphones privacy/application rights/permissions settings for the
DayBand App and ensure permission is granted
Once you have granted permission, make sure your smartphones GPS location function is switched on. Then
restart your phone and follow the connection settings.
The DayBand App shows ‘no connection’ after binding, or it shows connected, but a 0% power:
Disconnect and follow the connection process again.
My tracker won’t connect with the DayBand App:
In the DayBand App, pull down and refresh main page, it will manually synchronise the data.
(Auto-sync data will only be synchronised when your tracker first binds with the DayBand App.
Future data synchronisation will automatically happen hourly. Manual synchronisation will also update
the histogram.
The DayBand App won’t load data manually:
Go into the DayBand App Settings
Select restore factory settings
Click restore factory settings
Turn off the tracker
Turn it back on and follow the pairing process again
The time on the tracker is incorrect:
When the tracker battery is too low, the time may not correctly synch.
Please recharge your tracker fully and reconnect to your smartphone.
My tracker won’t synchronise after connecting with my smartphone:
Go to your smartphones privacy/application rights/permissions settings for the DayBand App
Ensure the DayBand App
Reconnect the tracker to the App and pull down and refresh it at main interface of the App
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