This agreement outlines the warranty coverage supplied by Black
Hawk Electric Pty. Ltd.
The company warrants that the product will be free from defect in
materials and workmanship for a period of 12 months. If the product
proves defective under normal usage within the limitations given, a
claim must be filed during the warranty time period. If the product is
proved faulty under normal usage, Black Hawk Electric will at it’s
discretion:
- Repair the product by means of email support with supplied
photos and/or footage to demonstrate the fault or issue from the
customer.
- Repair the product with new or refurbished parts within a
reasonable time frame.
Warranty matters cannot and will not be discussed through
telephone discussions as all matters must be written in email to
keep a paper trail of all things said.
The following situations are beyond the warranty inclusions:
- Damage has been caused by modification or used outside what is
specified within the product limitations.
- The product has been dismantled or repaired by an unauthorized third
party.
- Damage or fault has been caused by other issues.
- Natural wear and tear does not affect product function, including:
scratches, wear and tear on deck, grip tape, bearings, wheels and wheel
skins.
- Total distance travelled is over 1500km.
- Damage caused by accidents, such as: dropping the skateboard or leaving
the skateboard in a wet environment where rust or corrosion has
developed on the skateboard. This includes coastal areas where salt spray
is abundant.
- Damage caused by overloading the electric skateboard.
- Damage cause by water.
- Damage caused by natural events such as fire, flood, storm or extreme
temperatures.
Contact Black Hawk Electric for any warranty related matters.
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