Black Stone 2020 - Troubleshooting; Ignition and Flame Troubleshooting; Gas Flow and Obstruction Troubleshooting

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BLACKSTONEPRODUCTS.COM/SUPPORT
OWNER’S MANUAL | TROUBLESHOOTING
POSSIBLE CAUSES SOLUTION
Something is blocking the
venturi in the burner.
Clean the burner assembly to
remove the obstruction.
POSSIBLE CAUSES SOLUTION
Obstructions in the burner, gas
jets, or fuel rail.
Clean the burner, jets, and gas
hose.
Gas cylinder is empty or low.
Refill or replace the gas
cylinder.
The regulator’s flow limiting
device was triggered.
Reset the safety system:
STEP 01
Turn OFF the appliance,
close the LPG cylinder valve, and
disconnect the regulator from
the LPG cylinder.
STEP 02
Wait five minutes to
allow the pressure to dissipate,
then reconnect the regulator
to the LPG cylinder and slowly
open the OPD hand wheel one
half turn.
STEP 03
Ignite your appliance.
Regulator stuck in safety
position.
Contact customer support for
replacement parts.
GAS FLOW TROUBLESHOOTING
BURNER FLAMES ARE YELLOW OR IRREGULAR:
A FLAME IS COMING OUT OF THE AIR GATE:
• Appliance will not achieve a high heat or heats unevenly.
• Burner flames start strong, then immediately drop to low even
when burner is set to high position.
• Flame height drops when a second burner is lit.
• Flames DO NOT extend the full length of the burner, or only run on
one side of the burner.
• Burner flames are inconsistent.
IGNITION TROUBLESHOOTING
BURNER WILL NOT IGNITE:
If ignition does not occur in 5 seconds:
STEP 01
Turn the burner control knob OFF.
STEP 02
Wait 5 minutes.
STEP 03
Repeat the lighting procedure.
If this does not work, to determine the cause, please try to ignite your appli-
If this does not work, to determine the cause, please try to ignite your appli-
ance with a match.
ance with a match.
MATCH LIGHTING INSTRUCTIONS
Before beginning, check for gas leaks. Open hood (if applicable).
Before beginning, check for gas leaks. Open hood (if applicable).
STEP 01
Turn control knob to OFF position.
STEP 04
Push in and turn the control knob to start gas flowing.
Ensure burner lights and stays lit.
STEP 02
Light a match (or long
lighter) no shorter than 11
inches long.
STEP 03
Place the flame next to
the burner.
IF YOU CAN IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES SOLUTION
Ignitor wire misaligned.
Ensure that the ignitor needle
is positioned 3-7mm (1/8-1/4
inch) away from the burner, and
aligned with the burner holes.
Damage to the ignition system.
Contact customer support for
replacement parts.
IF YOU CAN NOT IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES SOLUTION
Burner tubes are not receiving
fuel.
Clean the burner assembly to
remove the obstruction.
3-7mm
3-7mm
(- inch)
(- inch)
MODEL: 
TROUBLESHOOTING
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