What to do when Blink Battery Charger has external network disconnected?
If the Blink Battery Charger shows that the external network is disconnected, code scanning or app authorization may be unavailable. Please use RFID or other authorization methods. Also, contact network management staff for a network inspection.
Why is the Blink Battery Charger screen black?
If the Blink Battery Charger displays a black screen, it might be due to an incorrect input power supply or a connection fault. To resolve this, ensure the power is correctly supplied and reset the power. If the issue persists, it could be related to the charger's auxiliary power, display, or other internal faults, in which case you should contact your dealer.
What to do if Blink DS Battery Charger is stuck on boot or service screen?
If your Blink Battery Charger is stuck on the boot or service screen, it could be because the system is in an update or self-check procedure; please wait for it to complete. If it remains stuck, there may be other charger faults. Try resetting the power or restarting the charger. If the problem continues, contact your dealer.
How to release EV from Blink Battery Charger after complete charging?
If the Blink Battery Charger is not releasing the EV after charging is complete, try the following: 1. Unlock the EV and press the button of the HV charging port cover, then try unplugging again. 2. Turn the startup switch on and off, and attempt to unplug again. 3. Lock and unlock the EV doors before trying to unplug. 4. Turn off the EV's air conditioner and then try unplugging again. If none of these steps work, refer to your EV manual for the manual unlock switch. As a last resort, try turning off or resetting the charger. If the issue persists, contact your EV company or dealer.
What to do for abnormal temperature on Blink Battery Charger?
If the Blink Battery Charger displays an abnormal environment or device temperature, ensure that the air flow inlet and outlet are clear and remove any nearby heat sources. Charging will be enabled once the unit cools down. If the problem persists, please contact your dealer.
What to do if card tapping or QR code scanning failed on Blink DS?
If card tapping or QR code scanning fails on the Blink Battery Charger, contact management staff to check the internet connection between the charger and the Back-End server. If code scanning or Back-End authorization failed, contact management staff. For card reader failure or other faults, contact your dealer.
What to do if my Blink DS is stuck on SOC 100% or 0% settlement page without charging?
If your Blink Battery Charger is stuck on SOC 100% or 0% settlement page without charging, check the EV charge port indicator or meter to see whether it's fully charged, or if the target charging limit was reached or stopped before the default charging time. If not, unplug the charging cable and try again. If the issue continues, contact your dealer.
What to do if the Blink DS indication page transfers from charging preparation to settlement directly?
If the Blink Battery Charger indication page transfers directly from charging preparation to settlement, try unplugging the charging cable and plugging it back in. Check the EV charge port indicator or meter to see if the target charging limit has been reached or charging was terminated before the default charging time. You can also try moving the EV a few meters/feet away and then returning to try again. If the issue persists, contact your dealer.
What to do if Blink DS cable is not locked by EV?
If the Blink Battery Charger indicates that the charging cable is not locked by the EV side, unplug and then fully plug in the charging cable until you hear a 'clicking' sound. If the issue persists, follow steps 1 through 7 for troubleshooting.
Why is Blink DS stuck on SOC settlement page?
If the Blink Battery Charger is stuck on the SOC 100% or 0% settlement page without charging, check the EV charge port indicator or meter to see if it's fully charged, if the target charging limit has been reached, or if charging stopped before the default charging time. Unplug the charging cable and try again. If the issue continues, contact your dealer.
Details of the 7-inch information screen, buttons, connectors, and optional payment systems.
Electrical ratings, input/output parameters, and dimensions of the charger.
Overview of different DS180 charger versions based on connector types.
Explanation of LED indicators for standby, fault, and charging states.
Physical dimensions and cooling airflow direction of the charger unit.
Instructions, warnings, and safety requirements before commencing installation.
Basic rules and responsibilities for contractors during installation work.
Requirements for grounding, service wiring, and compliance with electrical codes.
Procedure for installing the sensor board for safe shut-down functionality.
Guidance on safely unpacking the charger and inspecting for shipping damage.
List of recommended tools for installation tasks.
Step-by-step procedures for charger installation, base preparation, and cable routing.
Checks for environmental readiness, infrastructure, and EVSE power-on status.
Steps to configure Wi-Fi connectivity for the charger using a laptop.
Procedure for SIM card installation and enabling the 3G/4G module.
Instructions for automatic and manual time setting via network connection.
Overview of the charger's operational steps from initialization to charging sequence.
Details on authorizing charging using RFID cards or mobile apps.
Procedure for connecting the charging connector to the EV and initiating charging.
Screens and information displayed during preparing, in-charging, and terminated states.
Common fault conditions and their troubleshooting steps for end users.
Guidance for resolving issues when no specific status code is displayed.
Explanation of warning codes and message codes from the charger and EV.
Detailed list of all operational status codes and their descriptions.
Guidelines for safe maintenance, general cleaning, and replacement parts.
Details on warranty period, coverage, exclusions, and claim process.
List of items included in the charger package.
Step-by-step visual guide for installing the breaker lock.
Checklist for scheduled preventive maintenance tasks over several years.
Details of the 7-inch information screen, buttons, connectors, and optional payment systems.
Electrical ratings, input/output parameters, and dimensions of the charger.
Overview of different DS180 charger versions based on connector types.
Explanation of LED indicators for standby, fault, and charging states.
Physical dimensions and cooling airflow direction of the charger unit.
Instructions, warnings, and safety requirements before commencing installation.
Basic rules and responsibilities for contractors during installation work.
Requirements for grounding, service wiring, and compliance with electrical codes.
Procedure for installing the sensor board for safe shut-down functionality.
Guidance on safely unpacking the charger and inspecting for shipping damage.
List of recommended tools for installation tasks.
Step-by-step procedures for charger installation, base preparation, and cable routing.
Checks for environmental readiness, infrastructure, and EVSE power-on status.
Steps to configure Wi-Fi connectivity for the charger using a laptop.
Procedure for SIM card installation and enabling the 3G/4G module.
Instructions for automatic and manual time setting via network connection.
Overview of the charger's operational steps from initialization to charging sequence.
Details on authorizing charging using RFID cards or mobile apps.
Procedure for connecting the charging connector to the EV and initiating charging.
Screens and information displayed during preparing, in-charging, and terminated states.
Common fault conditions and their troubleshooting steps for end users.
Guidance for resolving issues when no specific status code is displayed.
Explanation of warning codes and message codes from the charger and EV.
Detailed list of all operational status codes and their descriptions.
Guidelines for safe maintenance, general cleaning, and replacement parts.
Details on warranty period, coverage, exclusions, and claim process.
List of items included in the charger package.
Step-by-step visual guide for installing the breaker lock.
Checklist for scheduled preventive maintenance tasks over several years.
General| Brand | Blink |
|---|---|
| Model | DS Series |
| Category | Battery Charger |
| Language | English |
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