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Section 6 WARRANTY
Warranty Claims Procedure
Submit a Warranty Claim
1. Contact your BM&M sales representative and advise them of your
situation.
2. If you need parts urgently you must issue a purchase order to your sales
representative. Please indicate on your purchase order that the parts
ordered are for warranty submission.
3. With your representative’s approval send the part(s) and any
documentation relative to the failure back to the BM&M factory, freight
prepaid.
4. Upon receipt BM&M will inspect the parts and review any documentation
accompanying the claim.
5. If BM&M determines that the warranty claim is valid the customer will be
reimbursed in one of two ways:
a) If parts have been purchased by the customer specifically to
replace the defective ones then BM&M will issue a full refund for
those parts.
b) If parts were taken out of the customer’s stores inventory to replace
the defective parts then BM&M will replace those parts with
identical new parts at no cost to the customer, with freight prepaid
to the mill-site.
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