Disposal en-us
39
Issue Cause and troubleshooting
The burner flame is not uniform. The burner parts are not positioned correctly.
▶ Position the burner parts correctly.
The grooves on the burner are dirty.
▶ Clean the grooves on the burner.
The gas flow is not normal or there
is no gas.
The gas supply is blocked by intermediate gas valves.
▶ Open the gas valves.
The gas cylinder is empty.
▶ Replace the gas cylinder.
There is a smell of gas in the
kitchen.
A gas valve has been left on.
▶ Turn off the gas taps.
Incorrect coupling of gas cylinder.
▶ Check the proper connection to the gas cylinder.
The gas pipe to the appliance is leaking.
1. Shut off the gas supply at the main gas valve.
2. Ventilate the premises.
3. Immediately notify an authorized installation technician to check and certify the
installation.
4. Do not use the appliance until you can be sure there are no gas leaks in the gas
supply line or the appliance.
The burner switches off
immediately after releasing the
control knob.
The control knob has not been pressed down long enough.
1. Keep the control knob pressed in for a few seconds after ignition.
2. Push the control knob in firmly.
The grooves on the burner are dirty.
▶ Clean the grooves on the burner.
The display shows F and a
number.
There is an electronics fault
1. Disconnect the appliance from the power supply.
2. Wait a couple of seconds and reconnect the appliance to the power supply.
3. If the message persists, call Customer Support.
Disposal
12 Disposal
Disposal
12.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
1. Unplug the appliance from the power supply.
2. Cut through the power cord.
3. Dispose of the appliance in an environmentally
responsible manner.
Information about current disposal methods can be
obtained from your specialist dealer or local authority.
Customer Service
13 Customer Service
Customer Service
With any warranty repair, we will make sure your
appliance is repaired by an authorized service provider
using genuine replacement parts. We use only genuine
replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact Customer Service, you will need the model
number (E-Nr.) and the production number (FD) of your
appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
13.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the
Customer Service telephone number will enable you to
find them again quickly.
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