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21
Customer service
Your local customer service
can be found in the telephone directory
or in the customer-service index. Please
provide customer service
with the appliance product number
(E-Nr.) and production number (FD).
These specifications
can be found on the rating plate. Fig. /
To prevent unnecessary call-outs, please
assist customer service by quoting
the product and production numbers.
This will save you additional costs.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.
Fault Possible cause Remedial action
The temperature in
the freezer compartment is
too warm.
Appliance opened
frequently.
Do not open the appliance unnecessarily.
The ventilation openings
have been covered.
Remove obstacles.
Large quantities of fresh
food are being frozen.
Do not exceed max. freezing capacity.
Freezer compartment door
was open for a long time;
temperature is no longer
reached.
The evaporator (refrigeration
generator) in the NoFrost
system is covered in thick ice
and can no
longer be defrosted fully
automatically.
To defrost the evaporator, remove the frozen
food with the compartments, insulate well
and store in a cool location.
Switch off the appliance and move it away
from the wall. Leave the appliance door open.
After approx. 20 min. the condensation begins
to run into the evaporation pan,
at the rear of the appliance. Fig. .
To prevent the evaporation pan
from overflowing in this case,
mop up the condensation with a sponge.
The evaporator is defrosted when the water
stops running into the evaporation pan. Clean
the interior. Switch the appliance
back on again.
GB 0344 892 8979 Calls charged at
local or mobile rate.
IE 01450 2655 0.03 € per minute
at peak. Off peak
0.0088 € per
minute.
US 800 944 2904 toll-free
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