63
VIII. Troubleshooting
VIII. Troubleshooting
(continued)
(continued)
Problem Possible Cause Suggested Action
9
Dishes won't dry
properly.
9
Rinse aid not used.
9
Instruct customer on using rinse aid –
dishes won't dry without it.
9
Dishw asher has
an odor.
9
Standing water in dishwasher
sump.
9
Unclog air gap. Make sure top of drain
hose loop (behind dishwasher) is at least 20"
above floor (add a loop in hose if there isn't
one).
HINT: Water level in sump should be
at or below drain motor cover.
9
Standing water in dishwasher
base.
9
Turn off dishwasher, drain water manually
from dishwasher base and correct source of
water leakage.
9
Minerals in customer water
supply.
9
Recommend customer to get water tested
and use an appropriate water softener.
9
Food debris in dishwasher filters.
9
Clean dishwasher filters.
9
Dishwasher not turned on.
9
Turn on/off switch on.
9
No power to dishwasher.
9
Check customer circuit breaker, fuse box
or power connections.
9
Door ajar or on/off switch failed.
9
Turn off dishwasher and check door or
on/off switch -- adjust or replace them.
9
Door latch has broken.
9
Turn off dishwasher and replace door latch
– instruct customer to not pull on door without
pulling latch.
9
Indicator light failed.
9
Run test program to see if light failed. If
so, turn off dishwasher and replace indicator
light.
9
Kink in drain hose.
9
Straighten or replace drain hose.
9
Dishwasher filter(s) or sump
clogged.
9
Clean dishwasher filters or sump.
9
Drain motor impeller clogged.
9
Turn off dishwasher, remove drain motor
cover (in sump) and clean impeller. If
necessary, remove drain motor to clean
impeller.
9
Kitchen sink or sink air gap
clogged.
9
Unclog sink or sink air gap.
9
Drain motor (m3) failed.
NOTE: Cleaning sink air gaps or sinks are not
covered under warranty.
9
Timer (SHU 30/40 models )or
module (all other models ) failed.
9
Turn off dishwasher and measure
resistance at motor terminals (
≈
16.5
Ω
Replace faulty motor.
9
Improper drain connection height
(< 20" or 508mm above floor).
9
Check voltage at and wiring to timer or
module. Turn off dishwasher and replace faulty
timerormodule(for SHU/I 43/53 models,
install existing module jumper onto new
module).
9
Install drain height and sink air gap
according to local codes.
CAUTION: Use caution
when removing debris
from sump to avoid being
cut by sharp debris such
as aluminum can tabs or
broken glass.
9
Dishw asher w on't
run or indicator lights
won't come on.
9
Water doesn't
drain properly.
NOTE: For minor problems from improper usage or lack of maintenance, please refer
customer to the Self-Help chart in their Use and Care Manual.
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