12
What to do if...
ʑ
Water is leaking out. – Attach/replace the drain hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
– $Start/Reload not pressed?
– Tap not turned on?
– Filter blocked? Clean the filter
apage 11.
– Supply hose kinked or trapped?
ʑ
Washing machine door cannot
be opened.
– Safety function active. Programme stopped? apage 4.
– (Rinse hold = no final spin) selected? apage 3, 4.
– Can be opened by emergency release only? apage 13.
ʑ
Programme does not start. – $Start/Reload pressed or (Finished in) time selected?
– Washing machine door closed?
– Childlock active? Deactivate apage 5.
ʑ
Detergent solution does not
drain.
– (Rinse hold = no final spin) selected? apage 3, 4.
– Clean the detergent solution pump apage 11.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the drum. – Not a fault - water below the visible area.
ʑ
Spin result not satisfactory.
Laundry wet/too damp.
– Not a fault - the imbalance monitoring system has interrupted the spin because
the laundry is unevenly distributed.
Distribute large and small items of laundry evenly in the drum.
– SReduced Ironing pressed? apage 5.
– Speed selected too low? apage 5.
ʑ
The programme duration
changes during the washing
cycle.
– Not a fault - the programme sequence is optimised for the relevant washing pro-
cess. This can cause changes in the programme duration in the display panel.
ʑ
Repeated spin start-up. – Not a fault - imbalance monitoring system is equalising the imbalance.
ʑ
Residual water in the ~com-
partment for care products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary apage 10.
ʑ
Odour formation in the washing
machine.
– Run the Cottons LF 90 °C programme with the washing machine empty.
Use standard detergent.
ʑ
Status indicator³þflashing.
Detergent may escape from the
detergent drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre water and pour the mixture into
compartment II. (Not for outdoor textiles or those made with down.)
– Reduce the amount of detergent for the next wash cycle.
ʑ
Pronounced generation of
noise, vibration and
“wandering” during the spin
cycle.
– Are the appliance feet fixed?
Secure appliance feet aInstallation instructions.
– Transportation safety devices removed?
Remove transportation safety devices aInstallation instructions.
ʑ
Noises during spinning and
draining.
– Clean the detergent solution pump
a
page 11.
ʑ
Display panel/indicator lamps
do not function during
operation.
– Power cut?
– Circuit breakers tripped? Switch circuit breakers back on or replace.
– Energy saving mode active?
a
page 5.
– If a fault occurs repeatedly, call the after-sales service.
ʑ
Programme sequence longer
than usual.
– Not a fault - imbalance monitoring system is equalising the imbalance by
repeatedly redistributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
ʑ
There are detergent residues on
the laundry.
– In isolated cases, phosphate-free detergents contain water-insoluble residues.
– Select Rinse or brush down the laundry after washing.
13
What to do if...
ʑ
In Add laundry mode,
$Start/Reload flashes very
quickly and a signal sounds.
– Water level too high. Not possible to add more laundry. Close the washing
machine door immediately if necessary.
– Press $Start/Reload to continue the programme.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Off and pull the mains plug out of the socket.
– Turn off the tap and call the after-sales service
apage 13.
Emergency release e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to be removed,
the washing machine door can be opened as follows:
Risk of scalding
The detergent solution and laundry may be hot. If possible, leave to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen through the glass.
1. Turn the programme selector to Off and pull out the mains plug.
2. Drain the detergent solution apage 11.
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
ʑ
If you cannot remedy the fault yourself (What to do if ..., apage 12, 13), contact our after-sales service.
We will always find a suitable solution to avoid unnecessary visits by repair personnel.
ʑ
You can find the contact details for your nearest after-sales service here or in the after-sales service directory
(depending on the model).
– GB 0844 8928979 (Calls from a BT landline will be charged at up to 3 pence per minute.
A call set-up fee of up to 6 pence may apply).
– IE 01450 2655
ʑ
Please give the after-sales service the product number (E-Nr.) and the production number (FD) of the appliance.
Product number Production number
This information can be found:
on the inside of the washing machine door* /
open service flap* and on the rear of the appliance.
*depending on the model
ʑ
Trust the manufacturer's technical expertise. Turn to us.
By doing so, you will ensure that the repair is carried out by trained service technicians equipped with original
spare parts
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