USER INSTRUCTIONS & CUSTOMER CARE GUIDE
MAINTENANCE
FAULT OR BREAKDOWN
8 716 115 217b (03.2010)
13
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specially trained, Worcester, Bosch Group Service Engineers are available to attend a breakdown
occurring on this boiler.
No charge will be made for parts and/or labour providing:
An boiler fault is found and the boiler has been installed within the past 24 months.
Reasonable evidence of this must be supplied on request. i.e. the Benchmark Checklist.
A call-out charge will be made where:
The boiler has been installed for over 24 months.
OR
Evidence cannot be provided that the first year service inspection has been carried out
(i.e. an entry in the Benchmark Checklist).
OR
Our Field Service Engineer finds no fault with the boiler (see Note).
OR
The cause of breakdown is misuse or with other parts of your plumbing/heating system, or
with equipment not supplied by Worcester, Bosch Group.
NOTE: NO BOILER FAULT IS FOUND ON OVER 30% OF SERVICE CALL OUTS.
Please read this guide carefully to gain a good understanding of the operation of your boiler.
In the case of a suspected fault, refer to the fault finding section of this guide.
If in doubt contact our Technical Support
In the event of an boiler fault or breakdown please contact our Service Department. Your
service administrator will arrange for an engineer to call with the minimum of delay; under
normal circumstances this will be from 1 - 3 working days (excluding weekends) for priority
breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this boiler by any third party will not
be accepted.
FAULT OR BREAKDOWN
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