Troubleshooting
If you have a problem with your Acoustimass-10 speakers, turn off your sound source and
try the solutions below. If you still have a problem, contact your Bose ®dealer to arrange for
service. Or, to contact Bose directly, refer to the inside back cover of this guide.
Problem What to do
System does not • Make sure the power cord of the receiver is plugged into an
function at all operating AC wall outlet and that the unit turned on.
• Be sure to select a source at the receiver (video, CD, tuner).
No sound • Check the speaker connections. Turn the unit ON.
• Increase the volume.
• Disconnect any headphones.
Sound is distorted • Make sure speaker cable is not damaged.
• Reduce the volume of any external components connected to
the receiver.
No bass
• Make sure the speaker connections at the receiver or amplifier
are correct (+ to + and - to -). If you are using in Dolby Pro-Logic
mode, check that surround sound is turned ON. If you are using
AC-3 programming, verify that the settings are correct at the
receiver. Be sure the source material (laser disk or broadcast
programming) is Dolby AC-3 encoded.
Not enough or too • Move the Acoustimass module closer to a wall or corner to
much bass increase bass. Move it farther from a wall or corner to decrease
bass.
No stereo sound • To get the full performance benefit, your Acoustimass-10
speakers must be connected to a HiFi Stereo VCR or Stereo
television.
Customer service
For additional help in solving problems, contact Bose customer service. See the inside back
cover for Bose customer service offices and phone numbers.
12 December20, 2001 AM183644 01 dpdf
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