15
Reference
Troubleshooting
If you have a problem with your Acoustimass
®
speaker system, turn off your sound source
and try the following solutions. If you still have a problem, contact your Bose
®
dealer to
arrange for service. To contact Bose directly, refer to the list of service offices and phone
numbers enclosed in the shipping carton.
Customer service
For additional help in solving problems, contact Bose customer service. See the list of service
offices and phone numbers enclosed in the shipping carton.
Problem What to do
System does not function
at all
• Make sure the receiver and powered Acoustimass module are plugged into an operating
AC wall outlet and that the receiver is turned on.
• Be sure to select a source at the receiver (video, CD, DVD, tuner).
No sound • Check the speaker connections.
• Make sure that the powered Acoustimass module is plugged in.
• For digital sound, be sure a coaxial or optical cable connects the digital output of the
DVD player with the digital input on your receiver.
• Be sure the audio source selected is correct. For example, select DVD audio on your
receiver and player for DVD sound.
• Disconnect any headphones.
• Increase the volume.
No sound from cube
speaker arrays
• Be sure the powered Acoustimass module is plugged in and the receiver is turned on.
Sound is distorted • Make sure speaker wire is not damaged.
• Reduce the volume of external components connected to the receiver.
No bass • Be sure the speaker connections at the receiver/amplifier are correct (+ to + and – to –).
Not enough or too much
bass
• Move the powered Acoustimass module closer to a wall or corner to increase bass.
Move it farther away from a wall or corner to decrease bass.
• Adjust the LFE Level or Room Compensation control.
No surround sound • Be sure your receiver is processing a signal from a Hi-Fi VCR, stereo TV, laserdisc, or
DVD player, or other surround-sound source.
• If you are using the Dolby Pro-Logic mode, check that surround-sound is turned on.
• If you are using digital programming, verify that the settings are correct at the receiver.
• Be sure the source material (DVD, laser disc, or broadcast programming) is Dolby Digital
encoded.
AM264924_00 _V.pdf • August 13, 2002
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