ENGLISH - 33
TROUBLESHOOTING
Symptom Solution
No sound
• Make sure voice prompts are on. Press the Power/Bluetooth button to
hear the connected device. Make sure you are using the correct device.
• Use a dierent music source.
• Pair a dierent device (see page 24).
• If two devices are connected, pause audio on the first device and play
audio on the other device.
Poor sound quality
• Use a dierent music source.
• Pair a dierent device.
• Disconnect the second device.
• Make sure there is a clear line of sight between your headphones and
device.
• If your device is in your pocket, remove it and move it closer to the
headphones.
Note: The Bluetooth antenna is located behind the Bose logo on the
right side of the neckband.
• Clear any debris or wax buildup from the earbuds and headphone
nozzles.
No noise
cancellation
• Increase noise cancellation: Press and hold until the desired setting
is reached.
• Update your headphone software by downloading the Bose® Updater.
Visit: btu.Bose.com
Noise cancelling
won’t adjust
• Turn the headphone’s power o and then on again.
• Charge the headphones.
• Ensure you are using the correct sized StayHear®+ QC® tip
(see page 9).
Headphones don’t
charge
• Open the hinged door on the inside right neckband and securely
connect the small end of the USB cable to the USB connector. Make
sure the connector on the cable is correctly aligned with the connector
on the headphones.
• Secure both ends of the USB cable.
• If your headphones have been exposed to high or low temperatures,
let the headphones return to room temperature and then try
charging again.
Microphone is not
picking up sound
• Make sure the microphone openings on the right earbud (located near
the Bose logo) is not blocked.
• Try another phone call.
• Try another compatible device.
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