30 - ENGLISH
Problem What to do
Heart rate drops out
• Make sure the left earbud fits securely in your ear. You may need to try
a dierent size StayHear®+ Pulse tip.
• Clean the heart rate sensor on the left earbud.
• Close and relaunch the fitness app.
• Power the headphones o and on.
StayHear®+ Pulse
tips falling o
Securely attach the tips to the earbuds (see “Changing the StayHear
®
+
Pulse tips” on page 15.)
Lost StayHear®+
Pulse tips
Contact Bose customer service for replacement tips (see “Customer
service” on page 27).
TROUBLESHOOTING
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