24 - English
Adding a Wi-Fi
®
network
If your network information has changed, or to connect your system to another
network, you must add the new network information in the app and then connect
the system.
1. Launch the SoundTouch
™
app.
2. Click EXPLORE > SETTINGS > Systems.
3. Select the system.
4. Click CONNECT TO A WI-FI NETWORK.
5. Follow the instructions on your computer.
Troubleshooting
For more troubleshooting information, refer to the Help system in the
SoundTouch
™
app.
Problem What to do
Cannot complete
network setup
s Make sure the SoundTouch
™
wireless adapter is plugged into the
BoseLink INPUT connector and the SA-4 amplifier is connected
to AC (mains) power.
s Ensure network name and password are correct.
s Ensure network service is available and system and computer are
on the same network.
s Move system closer to wireless router or network access point.
s Stop other audio or video streaming applications.
s Close app, disconnect all cables, and restart setup process.
Cannot connect to
network
s If your network has changed or to connect your system to another
network, see “Adding a Wi-Fi® network” on page 24.
s Try connecting to the network using an Ethernet cable.
Intermittent or
no audio from
SoundTouch™
s Make sure the SoundTouch
™
wireless adapter is plugged into the
BoseLink INPUT connector.
s Move the SoundTouch
™
wireless adapter away from possible
interference such as microwaves, cordless phones, metal cabinets,
or other metal objects, etc.
s Stop other audio or video streaming applications.
s Ensure system is powered and connected to the same network as
the computer.
s Move system or audio source closer to wireless router or network
access point.
s Ensure system volume is not muted or too low.
s Unplug the power cord; reconnect after one minute.
Cannot hear an
AirPlay device
s Ensure system and AirPlay device are connected to the same
network.
s Ensure AirPlay device is playing; increase its volume.
s Ensure system is selected in the AirPlay menu of the device.
s Move AirPlay device away from possible interference and closer to
the wireless router or network access point.
Note: Proximity of the AirPlay device to the system is not important,
only to the wireless router or network access point.
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