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PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs out
around the edge
of the portafilter
and/or
Portafilter comes
out of the group
head during an
extraction
Portafilter not
inserted in the
group head
correctly.
Ensure portafilter is rotated to the right until the
handle is past the center and is securely locked in
place. Rotating past the centre will not damage the
silicone seal.
There are coffee
grounds around the
filter basket rim.
Clean excess coffee from the rim of the filter basket
after grinding to ensure a proper seal in group head.
Filter basket rim is
wet or underside of
portafilter lugs are
wet. Wet surfaces
reduce the friction
required to hold
the portafilter in
place whilst under
pressure during an
extraction.
Always ensure filter basket and portafilter are dried
thoroughly before filling with coffee, tamping and
inserting into the group head.
Issues with the
Auto Start feature
Clock not set or
clock is set with
incorrect time.
Check that the clock and Auto Start time have been
programmed correctly.
Operation Error
message on the
touch screen
A major fault has
occurred and
machine cannot
operate.
Contact Breville Consumer Support.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks
Using highly
filtered,
demineralized
or distilled water
which is affecting
how the machine
is designed to
function.
We recommend using cold, filtered water. We do not
recommend using water with no/low mineral content
such as highly filtered, demineralized or distilled
water. If the problem persists, contact Breville
Consumer Support.
Water does not
flow from the
group head
Machine has not
reached operating
temperature.
Allow time for the machine to reach operating
temperature.
Fill tank. Prime the system by:
1) Touching the 'Brew' button to run water through
the group head for 30 seconds.
2) Touching 'Hot Water' to run water through the hot
water outlet for 30 seconds.
Water tank not
fully inserted &
locked.
Push water tank in fully and lock latch closed.
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