17
EN
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso only
drips from the
portalter spouts,
restricted ow
• Coee is ground
too nely.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
• You may have a blockage in scale.
Please run the descale process.
Espresso ows out
too quickly
• The coee is ground
too coarsely.
• Coee beans are stale.
• Adjust the grind size to a lower number
to make the grind size slightly ner.
• Use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
No crema • Coee beans are stale. • Use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
Not enough
milk texture
• Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’.
• There may be a blockage due to scale
build up. Please run the descale process.
• Dierent brands and types of milk and milk
alternatives will texture dierently. You may
need to adjust the froth level accordingly.
I cannot connect my
machine to the Wi-Fi
• Wrong password entered
for the SSID.
• Check the router proximity,
signal strength might be
weak.
• Unplug and plug the machine into the
powerpoint.
• Retry entering Wi-Fi credentials again.
• Install the router closer to the appliance for
stronger signal strength.
It is taking a long
time to connect
to the cloud and
taking a long
time to initialize
• Router proximity issue. • Unplug and plug the machine into the
powerpoint.
• Reboot the router.
• Retry entering the Wi-Fi credentials again.
• If problem persists, call Breville Consumer
Support.
It is taking a long
time to download
the software update
• Wi-Fi signal strength is
weak.
• Restart the coee machine.
• Move the Wi-Fi router closer to the coee
Software is
downloaded but
not installing
• Machine requires a
reboot.
• Unplug and plug the machine into the
powerpoint.
• Perform a factory reset
• If problem persists, call Breville Consumer
Support.