Revised May 2012
26
QA023/ISSUE 4/AUG99(F018)
QUALITY SURVEY REPORT
Our watchword is QUALITY. In our continuing endeavour to improve the quality and performance of our processes and products, we
would welcome any initial comments on the following aspects of our service and products. As you have only just received the product
we do not feel that you could asses the actual workings of the instrument accurately, so we will follow up in approximately six months
with a Customer Feedback – Voice of the Customer questionnaire. If, of course, you have any comments to make prior to receiving the
questionnaire, please feel free to contact us.
Please return this form either by post or by fax on 01480-456031, for the attention of the QA Manager.
Model: Serial Number:
Institute: Department:
Address:
Postcode:
Telephone: Extension:
Aspect Comments and Suggestions
Purchasing: Did the purchasing process
run smoothly with respect to our
involvement? e.g. correct advice, lead
times, payment arrangements etc.
Delivery: Was the instrument in a
satisfactory condition on arrival?
Installation: Did we install the instrument?
If so was adequate pre-use instruction
given?
User information: Did you receive an
operating manual? Do you believe it is
comprehensive enough for your use?
Safety: Any comments?
Miscellaneous: Any other aspect you
would like to comment on, e.g. appearance,
first impressions etc.
Signed:………………….…………….…. Name:………………………..….…..…….
Position:……….……….……………..…….
Thank you for helping us to help you in the future
To Previous Page
Loading...
