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Problem Possible cause/action
• The roller mechanisms may be strained when
subjected to excessive force.
• Try to reduce pressure added on the rollers.
• The massage rollers stop
during the massage.
• When the massage program finishes, the rollers will
automatically return to the storage position (upper
position of the backrest). To continue with the massage,
press the power button on the controller again.
• Remove and reconnect the AC plug to the
electrical outlet.
• For safety reasons, the air massage will stop when
adjustments are made to the backrest recline angle.
This is not a defect.
• This is the result of alternate tapping by right and left
rollers and this is normal.
• Ensure that no objects are caught behind the backrest
or leg rest that can cause the safety reclining sensors
to be activated.
• The massage rollers have
moved to the upper position.
• Beeping sound and
LED indicators blinking
on the controller.
• The air massage stops
when the chair is reclined.
• The right and left rollers are
not positioned horizontally.
• The backrest and leg rest can
not be reclined/raised and
retracted/extended.
Troubleshooting (continued)
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