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Troubleshooting 
 
White lines, bands or ribbing 
across the page
 Check the machine's environment. Conditions such as high humidity and 
high temperatures may cause this print quality problem.
uu Product Safety Guide: Choose a safe location for your product
 If the problem is not solved after printing a few pages, put in a new drum unit.
uu Replacing the drum unit uu page 103
 
White Spots on black text and 
graphics at 94 mm intervals
 
Black Spots at 94 mm intervals
 If the problem is not solved after printing a few pages, the drum unit may have 
foreign material, such as glue from a label, stuck on the drum. Clean the drum 
unit.
uu Cleaning the drum unit uu page 112
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 103
 
Black toner marks across the 
page
 If you use label sheets for laser printers, the glue from the sheets may 
sometimes stick to the OPC drum surface. Clean the drum unit.
uu Cleaning the drum unit uu page 112
 Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 2
 Do not use paper that has clips or staples because they will scratch the 
surface of the drum.
 If the unpacked drum unit is in direct sunlight or room light, the unit may be 
damaged.
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 95
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 103
Examples of poor print quality Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234