Brother Pocketjet PJ-623

Questions and Answers

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Thomas RogersAug 19, 2025
How to fix poor print quality on Brother Pocketjet PJ-623?
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  George PerezAug 19, 2025
  If the print quality is poor, and the printed image is too light or too dark on your Brother printer, adjust the density setting using the printer driver. Also, make sure that you are using genuine Brother thermal paper.
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melanie18Aug 21, 2025
What to do if Brother Printer prints random dots?
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  Miranda WilcoxAug 21, 2025
  If the printed page contains random dots when using your Brother printer, check the printer driver to make sure that it is set correctly. Also, make sure that the USB cable is connected firmly and correctly. You can also try using another USB cable.
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Miguel ChambersAug 25, 2025
What to do if Brother Printer paper does not feed?
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  Justin NunezAug 25, 2025
  If the paper does not feed in your Brother printer even though the motor is running, make sure that the release cover is completely closed and that you are using genuine Brother thermal paper. Note that heavy paper may not pass through the printer. If problems persist, the printer may be damaged. Contact your reseller or Brother Customer Service for assistance.
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Joshua MeadowsAug 26, 2025
Why Brother Pocketjet PJ-623 Printer ejects partially printed page?
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  gallagherbrandonAug 26, 2025
  If your Brother printer ejects a partially printed page, and the DATA indicator remains lit or blinking in green, ensure that the computer program’s paper size setting is correct.
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Troy MaysAug 28, 2025
What to do if Brother Pocketjet PJ-623 DATA indicator remains lit in green but the printer does not print?
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  jcordovaAug 28, 2025
  If the DATA indicator remains lit in green but your Brother printer does not print, it means that the printer has not printed all the data received. Try these steps: * If no paper is loaded, insert a new sheet of paper. * If paper is loaded, remove the paper and insert it again, the printer should start printing. If the printer still does not start printing, turn the printer off, turn it on again, and then print the document again. The problem may occur when sending simple ASCII text data to the printer. If a line of text is missing a CR/LF or form feed at the end of the line, the printer may be waiting for more data. Try printing another page, or pressing the (Feed) button to manually form feed.
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Katie WestAug 30, 2025
What to do if Brother Pocketjet PJ-623 Printer image is compressed and stretched?
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  Andrew CarsonAug 30, 2025
  If the image is compressed and stretched in many places when printing with your Brother printer: * Make sure that the release cover was not left open during printing. If it is open, close it completely. * Check if the paper is slipping in the printer. If it is slipping, make sure that the platen roller is clean. * Make sure that you are using genuine Brother thermal paper. * Before loading paper, make sure that it is not wrinkled.
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Nina ThomasSep 1, 2025
Why Brother Printer DATA indicator turns off while a page remains in the printer?
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  Rodney CrawfordSep 1, 2025
  If the DATA indicator turns off while a page remains in the Brother printer, the computer program may not have sent a full page of data. Try printing the document again. The computer program may have sent the wrong page size information, or the paper loaded is the wrong size. Check settings in the computer program and the print driver for the proper page size. Make sure that the page size specified in the computer program matches the paper that is loaded. Make sure that the [Form Feed Mode] setting of the printer driver is not set to [No Feed]. Try pressing the (Feed) button to manually form feed.
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Robin GardnerSep 3, 2025
How to fix incorrect side margins on Brother Pocketjet PJ-623?
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  lawsonmarySep 3, 2025
  To correct incorrect side margins on your Brother printer, ensure that the correct margins have been set in PJ-600 Series Utility and the computer program. Adjust the left margin as needed. Make sure that the computer program, the printer, and the printer driver have been set to match the paper size of the paper that is loaded in the printer. If the computer program or printer driver has been set to a different width of paper, the image will not print in the proper horizontal position. Adjust the settings as needed.
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shawn48Sep 5, 2025
How to fix incorrect top margin on Brother Printer?
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  Cassandra BellSep 6, 2025
  To fix an incorrect top margin on your Brother printer, make sure that the correct margins have been set in PJ-600 Series Utility and the computer program. Adjust the top and bottom margins as needed. Also, make sure that you are not forcefully inserting the paper into the paper input slot. Always insert paper gently.
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Tonya HuangSep 7, 2025
Why Brother Printer image requires more sheets than expected?
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  vcarlsonSep 7, 2025
  If the image for one page requires more or fewer sheets than you expected with your Brother printer, make sure that the computer program, the printer, and the printer driver have been set to match the paper size of the paper that is loaded in the printer. If the computer program or printer driver has been set to print legal-size paper and you insert letter-size paper, the image will require two sheets. Adjust settings in the computer program or the printer driver’s dialog box as needed or reduce the size of the print image to fit on a letter-size page. The DATA indicator remains lit in green if data is still in the printer after the page has completed printing.