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BT Hub connection troubleshooting continued
You’re connected to broadband but your account might not be
switched on yet
Broadband light is orange Wait until after midnight on the day we switch on your broadband. If it’s already after midnight, call us on 0800 111 4567.
We’re not so busy and can help you much faster if you call between 10am and 6pm
You’ve tried to log in with the wrong username and passwordBroadband light is red The BT Home Hub is suitable only for BT Total Broadband. It is not suitable for any other broadband provider’s or BT Business Broadband
lines. Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds
There’s a problem with your broadband line Broadband light is
flashing red
Check all the cables are plugged in correctly and that it’s after midnight on the day we switch on your broadband. If cables
are okay and it’s already after midnight, call us on 0800 111 4567. We’re not so busy and can help you much faster if you call
between 10am and 6pm
You’ve switched off wireless security for one or both wireless channelsWireless light is red Turn on your security – in the wireless tab in your Hub Manager
Your Hub is in WPS automatic connection mode Wireless light is
flashing orange
Click the button to connect (on your computer or adapter) without entering a pass key. The Hub will return to normal mode
after a few minutes
What to doWhat’s happeningHub light status
If your Hub light isn’t glowing blue, warning lights will
appear in the silver bar at the bottom of your Hub.
Got a question?
For common questions about connecting, go to bt.com/help.
If your broadband isn’t working, your Hub will automatically
open a help page with some useful checks to try.
If you’ve completed all these checks and need to call, please
make sure you’re next to your Hub and a PC or device.
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