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Synergy 4500 – Edition 3 – 18.04.06 – 7367
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Phone does not work
• Have you installed the batteries correctly? See page 93.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and
try again. If it still does not work disconnect the batteries and mains power for 10
minutes, then reconnect and try again.
• Check that the telephone line is working correctly and that you have a dial tone.
Try disconnecting the line cord, then reconnect it and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see page 36.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 30.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 81.
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