Buick Regal 2018 - Customer; Customer Information; Customer Satisfaction

Buick Regal Owner Manual (GMNA-Localizing-U.S./Canada-10999315) -
2018 - CRC - 9/11/17
368 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 368
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 370
Customer Assistance for Text
Telephone (TTY) Users . . . . . 371
Online Owner Center . . . . . . . . . 371
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 372
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 372
Scheduling Service
Appointments . . . . . . . . . . . . . . . 374
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 374
Collision Damage Repair . . . . . 375
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 377
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 378
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 379
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 380
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 380
Event Data Recorders . . . . . . . . 380
OnStar . . . . . . . . . . . . . . . . . . . . . . . 381
Infotainment System . . . . . . . . . . 381
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be