25 08/54070/0 (Issue 5)
16.0 Warranty Information
What does a Burco Warranty cover?
Burco products deliver reliable service for normal, household use in domestic settings. All Burco products
are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Burco product, which is found to be
defective due to faulty materials or workmanship within the Warranty Period, this Burco Warranty will
cover repair or - at the discretion of Burco – replacement with a functionally equivalent Burco product.
The Burco Warranty Period is two calendar years from the date of purchase of your Burco product, or the
date of delivery of the product, if later. The Burco Warranty is conditional upon you providing the original
purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Burco product, please call the Helpline on +44 [0]344 879 3588
or visit https://www.dimplex.co.uk/support. For ROI please email serviceireland@glendimplex.com or
call +353(0)1 842 833. We will need details of your Burco product, its serial number and a description of
the fault which has occurred. You can find the model number and serial number for your Burco product
on the heaters side. Once we receive your information and proof of purchase, we will contact you to make
the necessary arrangements.
If your Burco product is not covered by this Burco Warranty, there may be a charge to repair your product.
However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Burco Warranty?
The Burco Warranty does not cover any of the following:
• Any fault or damage to your Burco product due to faulty materials or workmanship occurring outside
the two-year Warranty Period.
• Any fault or damage occurring to any pre-owned Burco product or to any other equipment or property.
• Accidental damage to your Burco product or damage to your Burco product from external sources (for
example, transit, weather, electrical outages or power surges).
• Fault or damage to your Burco product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside Burco’s control.
• Caused by use of your Burco product for anything other than normal domestic household purposes in
the country where it was purchased.
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