Product support
Help is always at hand
Product support
22
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
Troubleshooting
No power.
• Ensure the mains plug is connected to a power supply, and is switched ON.
• Make sure there is power to the mains socket.
Optical cable does not fit well
• Remove the clear rubber cap from each end before use.
No sound?
• Make sure if playing from the AUX or Bluetooth input, the external source has the volume turned up and is
playing a track.
• Make sure the volume is turned up.
• If using an optical connection, ensure the source DIGITAL output is set to PCM, LPCM, PCM 2Ch stereo.
• Bluetooth device not paired. Check ‘Pairing a bluetooth device’.
No response from the Soundbar.
• Unplug the power cable for 1 minute then plug back in again.
Remote control does not work.
• Reduce the distance between the remote and main unit
• Check the batteries are installed correctly.
• Replace the batteries
• Aim the remote directly at the Sound bar
Unit powers o after 20 minutes.
• This unit is designed to enter STANDBY mode automatically after 20 MINUTES of inactivity. Press and hold the
STANDBY button on the unit or press once on the remote control to wake the unit.
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