Customer Information 13-9
Services Not Included in
Roadside Service
.
Impound towing caused by
violation of any laws.
.
Legal fines.
.
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian‐Purchased Vehicles
.
Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.
Lock-Out Service: Vehicle
registration is required.
.
Trip Routing Service: Limit of
six requests per year.
.
Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service:
If assistance cannot be
provided right away, the
Roadside Service advisor may
give you permission to get
local emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Service.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Service
(Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program.
The services are available at no
cost under the terms and conditions
of the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle limited
warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the
vehicle within your city of residence
or on any passable road in Mexico,
the United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies
by country.
Roadside Assistance is available
24 hours a day, 365 days of
the year.
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