Cafe Caps Torino - Troubleshooting Guide; Problem Diagnosis and Solutions; Understanding Display Alarms

English Version
10
If the machine is not working properly, make the simple checks set out below. If the problem is not
among those listed or if it still persists, even if you follow the advice given, contact an authorized
CAFECAPS dealer.
Problem
Causes
Corrective action
The product is not
dispensed.
•
The tank is empty.
•
The water tank is not fully
seated.
•
Capsule drawer full.
•
The ducts are blocked with
limescale.
-
The pump is defective.
•
Fill the tank.
•
Seat the tank properly.
•
Empty the capsule
receptacle.
•
Carry out decalcification
•
Contact CAFECAPS dealer.
The coffee is
not
hot enough.
•
Cups are cold.
•
The heating system is
defective.
•
Pre-heat the cups
•
Contact CAFECAPS dealer.
The pump is too noisy.
•
The water tank is not fully
seated.
•
The pump is defective.
•
Seat the tank properly.
•
Contact CAFECAPS dealer.
A few drops come out of
the dispen
ser, especially
when the machine is
warming up.
•
This is not a fault.
•
If is normal for a few drops
to come out, this is not a
defect.
Coffee tastes sour.
•
The machine was not rinsed
properly after descaling.
•
Re-rinse the machine.
Display
Alarm
Corrective action
E_1
• Temperature alarm.
• Contact the dealer.
E_2
•
The water tank is not fully
seated.
•
Seat the tank properly and
switch on the appliance.
•
If the problem persists,
contact CAFECAPS
dealer.
E_3
•
Water shortage.
•
Refill the tank.
I_I
•
Full capsule drawer.
•
Empty the drawer.
Troubleshooting