INNOVATION Total 1 Rev. 8 06/2013
INSTALLATION AND SERVICE MANUAL FOR INNOVATION Total 1 Bean-Cup Brewer
7
www.cafection.com (800) 561-6162
2.2 Warranty Return Procedure
In order to always offer you better, faster service, we request your cooperation for the return of
parts under warranty. We thank you in advance for taking the time to follow this procedure:
Please contact the Customer Service department to obtain an authorization number.
It is important to fax a copy of the original invoice to Cafection at 1-800-463-2739 for approval.
Do not destroy any parts before receiving a written conrmation that this part will or will not be
credited or exchanged.
Keep a copy of the original invoice for your records.
A copy of the original invoice must be included with your parts returned.
PLEASE MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging!
Once the merchandise is received, Cafection will check the parts and apply a credit to your
account or exchange the merchandise if the warranty is applicable. Only guaranteed parts are
authorized for return.
We suggest you keep replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your
order. Orders must be received before 12:00 pm Eastern Standard Time to be shipped the same
day*.
* Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper inspection.
Should you choose to accept the delivery, it is mandatory that you record the following information on
the delivery slip. Remember that you take responsibility of the merchandise once you have signed
the delivery receipt.
Youhave24hourstoreportandleaclaimforconcealeddamagestothetransportation
company.
*** Failure to comply to this procedure could lead to claim refusal by the carrier ***
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 1-800-561-6162
Warranty
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