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Q: My Wi-Fi signal strength is lower than I expected?
A: A wireless signal degrades with distance and obstructions. Common signal impair-
ments include walls, ceilings, metal, concrete, cinder blocks, fl uorescent lights,
microwaves, furniture, etc. While the GigaCenter has been optimized to provide
wireless coverage for most applications, there may be dependencies based on
the location where the device is installed. Please contact your service provider for
troubleshooting assistance.
Q: What mounting options are available for installing the 844E GigaCenter?
A: The 844E should be installed using the tabletop stand or wall mount bracket to
ensure best Wi-Fi performance and proper fi ber optic cable management. Ensure
the Ethernet cable can be properly routed to the device without excessive bends or
pinching of the cable.
Q: What do I do if I cannot log on to the GigaCenter gateway?
A: Contact your service provider.
Q: Who do I contact for service and support?
A: Contact your service provider.
Q: I confi gured the 844E for WAP mode and now cannot access the Embedded Web
Interface or Home Gateway settings.
A: Disconnect the Ethernet WAN cable between the router and the 844E running in
WAP mode. Once disconnected, the IP address http://192.168.1.1 can again be
accessed using the Ethernet LAN port.
Q: My wireless network name (SSID name) and security password of my 844E con-
fi gured for WAP mode are different than the settings in my wireless gateway. Can I
change these to be the same?
A: Follow the online Quick Start menu Confi gure Wireless Network and change the
Network Name and WPA/WPA2 Password to be the same as the wireless gateway.
Note that changes will apply to both the 2.4 GHz and 5 GHz radios. To change
each radio separate, use the Wireless menu SSID Setup and Security tabs.
Q: If the 844E GigaCenter is running in WAP mode, can the device be reset back to
normal gateway mode?
A: From the online Quick Start menu, navigate to Confi gure Wireless Network. In the
Wireless Access Point (bridged mode) section, click the Wireless Access Point ra-
dio button to Disabled and click Apply. The 844E will reboot and return to gateway
mode.
Q: If the 844E GigaCenter is in WAP mode can the device be reset to factory set-
tings?
A: Press the RESET button on the back of the unit for at least 5 seconds, or access
the “Restore Defaults” reset button located in the “Utilities” section of the Embed-
ded Web Interface. The 844E reboots and returns to the default gateway mode.
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