!
!
Then take the following action:
1. Turn the power off, wait for approximately five minutes, then turn the power on again.
2. Wait while the fibre router goes through its self-diagnostic tests. If all the connected lights are now green, the
problem has been resolved.
3. If one or more lights has extinguished, press and hold the Reset button on the rear of the unit for over 15
seconds, then release. The unit will restore to its factory settings. If the unit now displays solid green lights,
the problem is resolved, though you will have to re-enter your network ID/password if you have changed
them (see Section 4).
4. If all the lights show you are connected but you still feel there are issues with speed, then please run a
speed test and contact us for advice.
Support: If the above does not resolve your problem, you can get help in four ways:
• Check the Support FAQ section of our website
• Check with a neighbour – see if they are experiencing similar problems
• Send us a trouble ticket to mail@hampshirebroadband.co.uk
• Call us on 01635 898762
Note: The phone line is normally manned from 9.00 am until 5.00 pm Mondays – Fridays. At other times you may be
invited to leave a support message via voicemail. These messages are monitored 24/7, but we will only return your
call out of hours for a significant service-affecting fault and not for individual issues, such as forgotten passwords,
etc.
PRODUCT SPECIFICATIONS – CALIX 844G ETSI
DIMENSIONS
• Height: 10.6 in (26.9 cm)
• Width: 7.9 in (20.0 cm)
• Depth: 1.8 in (4.6 cm)
• Weight: 28 oz. (0.8 kg)
PON CHARACTERISTICS
• Max. split: 64 GPON
• Max. reach: 58 km (36 miles) with C+/FEC
• Maximum Optical Distribution Network (ODN) Attenuation:
GPON Class B+, 28 dB GPON Class C+, 32 dB
• 1490 ± 10 nm optical receiver: –27.0 to –8.0 dBm
• 1310 ± 20 nm optical transmitter: 0.5 to 5.0 dBm
INTERFACES
• Wireless: 2.4GHz 2x2 and 5Hz 4x4 internal antennas
• Telephony: Two RJ-11 connectors
• Data/IPTV: Four 10/100/1000 BaseT Ethernet ports, RJ-45
connectors
• USB: USB 2.0 Type A
• RF Video: F-connector, 75 Ohms
• PON: Single 9/125 μm (single mode) fiber, SC/APC connector,
minimum 50 dB return loss
• Power: 2-pin connector
• Power Switch: Push-button actuator
TELEPHONY
• General: SIP
• Number of lines: 2
• RENs per line: 5 maximum
• RENs per unit: 10 maximum
• Drop length: Maximum 500 feet (152.4 m)
• DS0 Output: 23.5 mA
DATA
• Drop length: 328 feet (100 m) maximum using CAT5 cable
• Auto MDI/MDIX crossover for 1000BASE-TX, 100BASE-TX, and
10BASE-T ports
• Traffic Management and QOS: 802.11nQ VLAN; 802.11np voice,
video, data and management priorities; Q-in-Q tagging; Rate
limiting
WIRELESS
• 2.4GHz 802.11 b/g/n 2x2 MIMO
• 5GHz 802.11 a/g/n/ac 4x4 MU-MIMO, implicit/explicit dynamic
beamforming
• 2.4GHz and 5GHz simultaneous
• 8 SSIDs per band (2 SSID subscriber default)
• Auto channel selecting and interference detection
• WPS, WPS push button
• Wireless Security: Wi-Fi protected access (WPA/WPA2) WEP,
MAC address filtering
• Wi-Fi multimedia (WMM)
REMOTE MANAGEMENT
• OAM&P via Calix Management System (CMS)
• TR-069 remote management
• TR-064 CPE management
• TR-098 Internet Gateway Device Data Model
ENVIRONMENTAL
• Operating temperature: Indoor ambient temperature, 0° to 40°C
• Operating/storage relative humidity: 8 to 95 % non-condensing
• Altitude: –200 to 10,000 feet (–61 to 3,048 m) above sea level
CERTIFICATION AND COMPLIANCE
• Emissions:
• FCC Part 15 Class B
• IC ICES-003 Class B
• CISPR-22
• Safety:
• UL 60950 and UL 1697 approved
• CE Mark
• IEEE: 802.3, 802.3AB, 802.3U, 802.11np, 802.11nQ
• Wi-Fi Alliance Certified
• 802.11ac and 802.11n
POWERING AND ALARMS
• 2-pin connector
• Input voltage: 12 VDC (nominal), 10 VDC (min.), 15 VDC (max)
• External Power Adapter: 12 VDC, 2.5 A
• Power Switch
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