Canature WaterGroup 85HE

Questions and Answers

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William Baldwin Jr.Aug 7, 2025
Why is my Canature WaterGroup Water Dispenser delivering untreated water?
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  Samantha AndersonAug 8, 2025
  Your Canature WaterGroup Water Dispenser might be delivering untreated water due to several reasons: * The bypass might be closed, preventing water from being treated. Return the bypass valve to the open position. * There might be a bypass loop in your home's plumbing. Close the outlet valve on the softener bypass and open the nearest softened water line. If water flows, there's a hidden bypass, and you should contact the installer. * The salt level might be too low. Add salt above the water line in the salt tank, as low salt levels can affect the softener's capacity. * The unit might not be programmed correctly for your application. Verify that the programming is set correctly for your water hardness level and the number of people in your home.
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Peter MaldonadoAug 12, 2025
What to do if my Canature WaterGroup 85HE Water Dispenser is using more salt than expected?
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  Angela GreenAug 12, 2025
  If your Canature WaterGroup Water Dispenser is using more salt than expected, check the programming to ensure it is correct for your water hardness and the number of people in your household. Also, verify that the unit is set properly for salt efficiency.
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Deborah TapiaAug 16, 2025
What to do if my Canature WaterGroup Water Dispenser has alarms after regeneration?
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  russellsmithAug 16, 2025
  Alarms after regeneration in your Canature WaterGroup Water Dispenser can be caused by a power outage or brownout during regeneration. Try unplugging the power for thirty seconds and then reconnecting it. If the alarm continues, it may be caused by a corroded or damaged rear circuit.
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Andrew HernandezAug 20, 2025
What to do if my Canature WaterGroup 85HE Water Dispenser is delivering discolored water?
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  lisastoneAug 20, 2025
  If your Canature WaterGroup Water Dispenser is delivering discolored water, first check with your local water authority to see if there has been water main activity in your area. If so, manually regenerate the unit a couple of times to clear the color. Discolored water can also be caused by iron bleed through. See settings to compensate for iron in the water.
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Melissa ChoiAug 25, 2025
Why is my Canature WaterGroup 85HE not regenerating automatically causing alarms?
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  Vanessa MitchellAug 26, 2025
  If your Canature WaterGroup Water Dispenser is not regenerating automatically and causing alarms, this may be caused by a power outage or brownout during regeneration. Unplug the power for 30 seconds, then reconnect it.
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Rachel AdamsAug 29, 2025
What to do if my Canature WaterGroup 85HE Water Dispenser regenerates but does not use salt?
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  ybrennanAug 29, 2025
  If your Canature WaterGroup Water Dispenser regenerates but does not use salt, the drain line flow control might be plugged. Clean or replace the injectors and clean the drain line flow control to ensure there are no kinks or restrictions in the drain line.
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Kimberly OwensSep 2, 2025
Why is my Canature WaterGroup 85HE not using salt?
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  christopher70Sep 2, 2025
  If your Canature WaterGroup Water Dispenser is not using salt, the injectors or injector screen might be plugged. Clean or replace the injectors and screens.