imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page 5
III. Service Authorization
To obtain and maintain authorization to provide warranty and post-warranty
service, an AS (Authorized Servicer) must have at least one (1) employee who
has successfully completed the imageCLASS MF410dw Series device-training
program.
IV. Educational Training
A. Training Program Overview
Technicians who successfully complete the imageCLASS MF410dw and
D1500 Series online training course and pass the certification exam, are
authorized to service and support the imageCLASS MF410dw Series and
D1500 products.
The imageCLASS MF410dw Series and D1500 Series online training course
is available via the TRAINING section of the e-Support Center Web site.
B. Certification
The successful completion of the imageCLASS MF410dw Series and D1500
Series training course and passing of the final assessment exam are required
to sell and service this product.
Certification includes the following models:
• imageCLASS MF414dw
• imageCLASS MF416dw
• imageCLASS MF419dw
• imageCLASS D1550
• imageCLASS D1520
C. Who Should Complete
All service technicians who are responsible for installing, servicing, and
supporting the imageCLASS MF410dw Series and D1500 Series machines
must successfully complete the imageCLASS MF410dw and D1500 Series
online training course, and pass the certification exam to receive technical
support and dealer authorization to sell these products.
To Next Page
Loading...
