Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page v
I. Remote Services......................................................................................................................... 26
1. imageWARE Remote ........................................................................................................... 26
2. UGW SnapShot .................................................................................................................... 27
3. eService Cost-Per Use Program .......................................................................................... 27
J. Consumables (Main Unit) ........................................................................................................... 28
K. Consumable Parts ...................................................................................................................... 29
L. Recommended Spare Parts ....................................................................................................... 31
M. Periodically Replaced Parts ........................................................................................................ 31
N. Maintenance Kit .......................................................................................................................... 31
O. End-User Periodic Maintenance ................................................................................................. 32
VII. Limited Warranty Support ................................................................................................................ 33
A. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty ............................ 33
B. Canon imagePROGRAF Printhead Limited Warranty ................................................................ 33
C. Colortrac Z36 Scanner ................................................................................................................ 33
D. Colortrac Z36 All-In-One Controller ............................................................................................ 33
E. Colortrac Lei Series Scanner ...................................................................................................... 33
F. Graphtec CE7000 Plus Warranty ............................................................................................... 33
G. IMAGEPRINT R.E.D. Software ................................................................................................... 34
VIII. imagePROGRAF Installation and Extended Service eCarePAK .................................................. 35
A. eCarePAK Installations ............................................................................................................... 35
B. eCarePAK Extended Service Plan ............................................................................................. 35
IX. The imagePROGRAF Program Guide ............................................................................................. 36
A. Responsibilities ........................................................................................................................... 36
B. Specifying the Dealer / Authorized Servicers Support Model in the Authorized Servicer/Dealer
Customer Registration System ................................................................................................... 36
C. End User Warranty/Post Warranty Support ................................................................................ 36
D. Parts & Service Material Orders ................................................................................................. 36
E. Technical Support ....................................................................................................................... 36
X. Appendix ............................................................................................................................................ 37
A. Specifications .............................................................................................................................. 37
B. Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty ............................ 44
C. Canon imagePROGRAF Printhead Limited Warranty ................................................................ 45
D. List of Tables ............................................................................................................................... 46
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