Canon imagePROGRAF TM-305 Service Guide

Canon imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide June 2021
Revision 4 Page 36
IX. The imagePROGRAF Program Guide
This imagePROGRAF Program Guide contains detailed information to help the
imagePROGRAF Dealer / Authorized Servicer become familiar with Canon USA’s
processes and resources available to assist in servicing the imagePROGRAF
products. The appropriate imagePROGRAF Program Guide for the Dealer /
Authorized Servicer is available on the e-Support Center website.
The imagePROGRAF Program Guide provides information on:
A. Responsibilities
The imagePROGRAF Program Guide details the responsibilities of the
imagePROGRAF Dealer / Authorized Servicer to meet minimum service
requirements in order to attain and maintain authorization as a Canon USA
imagePROGRAF Dealer/Authorized Servicer.
B. Specifying the Dealer / Authorized Servicers Support Model in the
Authorized Servicer/Dealer Customer Registration System
The imagePROGRAF Program Guide details the process to register a device
using the Authorized Servicer/Dealer Customer Registration (ASCR) System.
C. End User Warranty/Post Warranty Support
The compensation process for imagePROGRAF printers that require service
while in-warranty and post warranty period covered by an eCarePak is
explained.
Notes:
• The compensation process for the Colortrac Z36 scanning system is the
same as the process for the imagePROGRAF TM-Series printers.
• The compensation process for the Colortrac L36ei / L24ei scanning system
is the same as the process for the imagePROGRAF printers.
D. Parts & Service Material Orders
The part order process via Canon Network Access (CNA) or the National Parts
Order Center is included. Additionally, the guide details the process for a Dealer
/ Authorized Servicer to purchase a Canon eCarePAK.
E. Technical Support
The imagePROGRAF Program Guide reviews the Technical support available
to the Dealer / Authorized Servicer as web based support via the e-Support
Center website, telephone Support via the Canon USA Technical Support
Center (TSC), and any support escalation if all reasonable troubleshooting
options have been exhausted.

Canon imagePROGRAF TM-305 Specifications

General

Max Print Resolution	2400 x 1200 dpi
Connectivity	USB, Ethernet, Wi-Fi
Printer Type	Large Format Printer
Ink Droplet Size	5 picoliters
Memory	2 GB
Operating System	Windows, Mac OS
Power Supply	AC 100-240V, 50/60Hz
Number of Ink Colors	5
Media Handling	Roll feed
Max Media Width	36 inches
Hard Drive	500 GB
Number of Nozzles	15, 360
Nozzle Pitch	1200 dpi
Ink Tank Capacity	130 ml per color
Media Thickness	0.07 to 0.8 mm
Media Core Size	2 inches
Media Sizes	A4, A3, A2, A1, A0
Media Types	Plain Paper, Coated Paper, Glossy Photo Paper, Satin Photo Paper
Ink Type	Pigment ink